He said he would contact them to get it sorted but a year later I have herd nothing, what is the next step?
Best answer by Tim_OVO
Thanks for getting in touch,
Nice specific question here that someone, someday will find very helpful. I've tweaked the title to make it easier to find.
As for this smart meter fitting delay, it sounds like your 'cut out' cover needs updating. This would be the duty of your local Distribution Network Operative (DNO).
What should have happened is:
1) the engineer reports to your DNO that your cut out needs updating,
2) your DNO contacts you within 30 days to book an appointment to replace the cut out cover,
3) you contact us to confirm the work is complete and we book in a smart meter appointment,
4) your meters are exchanged.
So it looks like we've got stuck at stage 2. We'll need to call up the DNO to find out the issue - maybe they've got the wrong contact number etc. Whatever the reason, send us a message via Facebook, Twitter or email (firstname.lastname@example.org) and we'll find out!