Can OVO Energy fit a smart meter if I have an Economy 7 meter?

  • 27 February 2017
  • 63 replies
  • 24464 views

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In short - yes! Customers with an Economy 7 meter can certainly get a smart meter fitted. It can also be set up in an Economy 7 setting, but the times of the off peak usage may differ from the old standard meter.

Usually, customers have this Economy 7 meter set up because of storage heaters or under floor heating. This used to prevent a smart meter from being fitted, as those heating systems wouldn't work correctly. We’ve now got a new type of smart meter that can support these heating set ups. We’ll need to know about this when booking the appointment, so that our engineers know to arrive with the correct type of meter.

Still not sure that your set up is suitable for a smart meter? Leave a comment to get this answered.

Updated on 12/07/2019

 


63 replies

Aha - the mist is clearing.

To summarise, if I want a smart meter then I would have to have a SMETS1 and downgrade to 7 hours of off peak from 10 hours of off peak. Therefore it’s a no brainer. I’ll stay with a dumb meter, thanks.

My current meter is Economy 10 - whether you “do” Economy 10 or not I get 10 hours of off peak.

 

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We don’t do Economy 10, @adamg, if you were to have smart meters you would be put onto an Economy 7 tariff.

thanks Tim - I did read your reply, where you said that you don't do Economy 10. Did you read my reply where I said I already have that from you?

So, we are back where we started. Do you “do” Economy 10 on a Smart meter?

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@adamg

 

We can fit a smart meter, the type of smart meter might be different if you have storage heating connected to the off peak register. 

 

So once we know your set up, we can visit and exchange the meter. Then you can choose to have the smart meter in a two rate (Economy 7, we don’t do Economy 10 hours) or single rate. 

 

Can you send over a picture of the meter set up, I know some engineer forum users who might know?

 

 

Have a look at this bit of my last reply @adamg - we have SMETS2 meters that can be set up in Economy 7, but not with a storage heating set up. Our SMETS1 ‘Liberty 110’ meters will work with this set up. The reason your appointment was unsuccessful (by the sounds of it) is that the engineer wasn’t told that you had this heating set up, and arrived with another type of smart meter. 

 

You can book this in yourself and specify the heating set up online. Or call in to book:  0330 303 5063

 

Hello Tim

I already have Economy 10 with you. I have storage heaters and a meeter with two rates,

Last time I booked a SMART meter the engineer rocked up and said he couldn’t do it as he wasn’t told it was dual tariff, but that SMETS1 would have to be changed later to SMETS2.

So, I confess I’m none the wiser.

Will a SMETS1 work with Economy 10? Are you saying I will have to change to Economy 7?

Thanks

Adam

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@adamg 

 

Have a look at the ‘best answer' (at the top of this thread). 

 

We can fit a smart meter, the type of smart meter might be different if you have storage heating connected to the off peak register. 

 

So once we know your set up, we can visit and exchange the meter. Then you can choose to have the smart meter in a two rate (Economy 7, we don’t do Economy 10 hours) or single rate. 

 

Can you send over a picture of the meter set up, I know some engineer forum users who might know?

We have Economy 10 and tried to book a SMART meter installation before. When the installer arrived he couldn't install due to the dual tariff.

Now I have been told that the meter certificate has expired and needs to be replaced. And of course I am offered a SMART meter. Yet again I’m told it is not possible.

But I have been offered SMETS1. I thought that SMETS1 couldn't handle dual tariff.

Can someone please explain?

Thanks

Adam

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Hi @Viking_man,

If you have storage heaters at your property, even if you don't use them, your meter may have 5 ports in it to accommodate the electricity circuits in your property. Due to this, you'd likely need a 5 port smart meter too. Unfortunately we don't yet have 5 port SMETS2 models, though we do have 5 port SMETS1 meters if you'd like to book one of these instead.

Thanks,
Nancy
I’m confused I’m on economy 7, just been offered smet 2, went to book and it asked if I use storage heaters.
now I have storage heaters but we don’t use them even though there connected.
if I answer yes it says I can’t have a smart meter.
do you know if I can have 1 if I’m not using my heaters or explain why I cannot?
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Welcome to the forum, @Oldmedic999, I'm sorry to hear about your frustrations.

I've moved your post here as @Tim_OVO's answer at the top of thread may offer some helpful info.

If we can install a first generation smart meter, the routine software update will ensure it has the same functionality as a SMETS2. This may be worth checking out with our team.

You can send us a message on Facebook, Twitter or email the team on hello@ovoenergy.com, or give them a call. You can reach our Customer Care team 9-5 Monday-Friday on 0330 303 5063.

Hope this helps!
I have had several discussions with OVO over getting a smart meter for my Home. We have Economy 7 heating and no gas. They have stated they don't have Series 2 smart meters for this type of supply. With some research other suppliers are fitting suitable meters in there areas. I feel that we are being fobbed off as before we were able to book an installation and then there were no installers in my area. Seems like a rip off!!! OVO have stated that they are targeting duel supply customers as there are more of them in the market place. Are there any other customers having the same problem!!!

This is really p**sing me off.!!!
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Hey @DTE, I've moved your post over here where you should find all the info you need. Feel free to comment furrther questions below.

Nancy
Recently joined OVO and just got a smart meter installed. When booking an appointment I informed the person that phoned me that I was on economy 7. I forgot to chech with the helpful people that installed the meter if it was for economy 7. I hotice that the IHD shows that the cost per day is higher than I used to pay.
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Hello, I would like to discuss the possibility of getting a smart meter fitted as I am on economy 7 and struggling to keep up with the meter reads. Plus I'd like to get a better insight into where our usage is going.

Is it possible to give a few details over to get the ball rolling?

Sure thing! We have a customer booking platform where customers can check for availability and book in for a smart appointment. This can be found here: smart.ovoenergy.com/credit. As you're an economy 7 customer, once you've found an appointment that suits, I'd recommend giving our team a call to get this booked in.

Lucy
Hello, I would like to discuss the possibility of getting a smart meter fitted as I am on economy 7 and struggling to keep up with the meter reads. Plus I'd like to get a better insight into where our usage is going.

Is it possible to give a few details over to get the ball rolling?
hi new to this and just joined ovo, so smart meters do they have off peak and peak times, do you have to have a particular kind of meter for off peak and peak times. my previous supplier was trying to get me changed over to the smart meter but have heard lots of negative things about them, so unsure as to switch over, and just reading about these economy 7 meters are these old or new meters out ??????

Hey @pecchi51

Thanks for getting involved on the forum! I've moved your post over to an existing topic which best answers your query.

Thanks,
Emily
hi new to this and just joined ovo, so smart meters do they have off peak and peak times, do you have to have a particular kind of meter for off peak and peak times. my previous supplier was trying to get me changed over to the smart meter but have heard lots of negative things about them, so unsure as to switch over, and just reading about these economy 7 meters are these old or new meters out ??????
Will an Economy 7 smart meter also do the power switch that energise the night storage radiators? In my present installation there is fairly big "Radio Teleswitch" that I believe is triggered by a sub audio signal from a radio transmitter. In order to upgrade the Consumer Unit more space is needed on the meter board so a condensed SMETs2 Economy 7 is of interest.

Good question, @grstafford

If you've got a separate timeswitch it would be removed during the installation as our smart meters have an inbuilt timeswitch.

If you can PM us on Facebook with your full name, DoB and account number as well as a photo of your meter we can check your eligibility.

Having said this, SMETS2 meters aren't being installed at the moment so if you wanted a smart meter installed now it would be a SMETS1.

Thanks,
Emma
Will an Economy 7 smart meter also do the power switch that energise the night storage radiators? In my present installation there is fairly big "Radio Teleswitch" that I believe is triggered by a sub audio signal from a radio transmitter. In order to upgrade the Consumer Unit more space is needed on the meter board so a condensed SMETs2 Economy 7 is of interest.
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Lucy,
You replied that I should order my economy 7 meter on twitter or facebook, I am not on either, what do we do? I had to reset my password AGAIN. How do I 'clear my cache and cookies' please


Not to worry, christownend, you can contact us via phone or email instead. Our details can be found here; https://www.ovoenergy.com/ovo-answers#contactnumbers.

To clear your cookies and cache on Google Chrome, please follow the instructions below;

-Open Google Chrome.
-On your browser toolbar, click the three vertical dots, then choose More Tools and then Clear Browsing Data.
-In the 'Clear browsing data' box, select the tick boxes for ‘Cookies and other site data’ and ‘Cached images and files’.
-Use the menu at the top to select the amount of data that you want to delete.
-Click Clear browsing data.

If this doesn’t work, let me know so we can look into this further for you.

Lucy
Lucy,
You replied that I should order my economy 7 meter on twitter or facebook, I am not on either, what do we do?
I had to reset my password AGAIN. How do I 'clear my cache and cookies' please
Regards
Chris
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Hi I am still trying to get an economy 7 smart meter fitted for my tenant. she has authorised me to do this and emailed you to that end. Can we arrange for that to happen please.
On another matter I have to reset my password every time I try to reply on this forum. Why please


Hey christownend,

If you’re named on your tenants account, then please send a message to our Social team on either Facebook or Twitter so they can check the appointment availability in your area.

I’m not sure what could be causing this but it might be worth clearing your cache and cookies to see if this helps. If it doesn’t please get back in touch to let us know so we can help further.

Thanks,
Lucy
Hi I am still trying to get an economy 7 smart meter fitted for my tenant. she has authorised me to do this and emailed you to that end. Can we arrange for that to happen please.
On another matter I have to reset my password every time I try to reply on this forum. Why please
Userlevel 5
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Sorry dont know what a PM is. I am also not on facebook or twitter. Where do we go from here?

Sorry, Chris! PM stands for private message. I’ve just sent you a private message with further info. Please check this out when you can.

Lucy
Sorry dont know what a PM is. I am also not on facebook or twitter. Where do we go from here?

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