Can OVO Energy fit a smart meter if I have an Economy 7 meter?

  • 27 February 2017
  • 56 replies
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56 replies

Recently joined OVO and just got a smart meter installed. When booking an appointment I informed the person that phoned me that I was on economy 7. I forgot to chech with the helpful people that installed the meter if it was for economy 7. I hotice that the IHD shows that the cost per day is higher than I used to pay.
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Hey @DTE, I've moved your post over here where you should find all the info you need. Feel free to comment furrther questions below.

Nancy
I have had several discussions with OVO over getting a smart meter for my Home. We have Economy 7 heating and no gas. They have stated they don't have Series 2 smart meters for this type of supply. With some research other suppliers are fitting suitable meters in there areas. I feel that we are being fobbed off as before we were able to book an installation and then there were no installers in my area. Seems like a rip off!!! OVO have stated that they are targeting duel supply customers as there are more of them in the market place. Are there any other customers having the same problem!!!

This is really p**sing me off.!!!
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Welcome to the forum, @Oldmedic999, I'm sorry to hear about your frustrations.

I've moved your post here as @Tim_OVO's answer at the top of thread may offer some helpful info.

If we can install a first generation smart meter, the routine software update will ensure it has the same functionality as a SMETS2. This may be worth checking out with our team.

You can send us a message on Facebook, Twitter or email the team on hello@ovoenergy.com, or give them a call. You can reach our Customer Care team 9-5 Monday-Friday on 0330 303 5063.

Hope this helps!
I’m confused I’m on economy 7, just been offered smet 2, went to book and it asked if I use storage heaters.
now I have storage heaters but we don’t use them even though there connected.
if I answer yes it says I can’t have a smart meter.
do you know if I can have 1 if I’m not using my heaters or explain why I cannot?
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Hi @Viking_man,

If you have storage heaters at your property, even if you don't use them, your meter may have 5 ports in it to accommodate the electricity circuits in your property. Due to this, you'd likely need a 5 port smart meter too. Unfortunately we don't yet have 5 port SMETS2 models, though we do have 5 port SMETS1 meters if you'd like to book one of these instead.

Thanks,
Nancy

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