Can OVO Energy fit a smart meter if I have an Economy 7 meter?

  • 27 February 2017
  • 63 replies
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63 replies

I've recently joined OVO and received an e-mail about booking a Smart Meter installation should I want one.
I have Economy 7 heating and it states that the off-peak hours may change if I get a Smart meter. Will I be advised of what these hours will be before I agree to sign up for the meter as at the moment the hours suit my circumstances and if they change the wrong way then the times may not suit!

Thanks!
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I've recently joined OVO and received an e-mail about booking a Smart Meter installation should I want one.
I have Economy 7 heating and it states that the off-peak hours may change if I get a Smart meter. Will I be advised of what these hours will be before I agree to sign up for the meter as at the moment the hours suit my circumstances and if they change the wrong way then the times may not suit!

Thanks!


The off peak times will always be 00:00 to 07:00 for our smart meters. 🙂

Lucy
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I'm starting the switch to Ovo next week. Don't have a smart meter as we're with Sainsbury's Energy at the moment who don't supply them. We're on economy 7. How soon can we request a smart meter?
Also at the moment our economy seven has two sets of times. BST economy 7 runs from 1.30am to 8.30am and GMT it runs from 12.30am to 7.30am. My understanding is that this will change when we have a smart meter and we'll just have the one set time all year round.
Can you confirm this please?


I’ve moved your topic onto here so that other users can check it out.

You’ll be able to book in to get a smart meter fitted by getting in touch with our Customer Care team (details can be found here: https://www.ovoenergy.com/ovo-answers)

That’s right - the off peak times will be from 00:00 to 07:00.

Hope this helps,
Lucy
Hi OVO,

We have two meters (with two different MPAN numbers) at our house (1 standard and 1 off-peak for night storage heaters). Is it possible to switch these out for a single economy 7 meter and how much would this cost as i suspect it would not be an easy process?
Currently have Economy 7 with switching at 1:00 to 8:00 GMT. Therefore in the Summer it switches off at 9:00BST which is perfect as all the hot water can be done by electric and there is no reason to run the boiler in the summer. As I understand it a new Smart meter will change with the hour change so my question would be what is the cut-off for my Economy 7. Will it be 8:00am or 9:00am in the summer? If it is 8:00am then I can not see what benefit I gain by having a smart meter installed as I will be unable to ensure I have enough Economy 7 hot water for the day and will then need to use the boiler.
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We have two meters (with two different MPAN numbers) at our house (1 standard and 1 off-peak for night storage heaters). Is it possible to switch these out for a single economy 7 meter and how much would this cost as i suspect it would not be an easy process?

Thanks for posting, @DawJaw12

This kind of set up isn't ideal because of the double standing charge. We can't fit a standard Economy 7 meter free of charge as your current set up isn't faulty, but what we can do is fit a smart meter free of charge! You can keep your Economy 7 tariff - we'll just need to fit a special type of smart meter.

Get your appointment for this smart meter booked in here: smart.ovoenergy.com/credit.

Tim
How do i get my meter changed to economy 7
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Currently have Economy 7 with switching at 1:00 to 8:00 GMT..... As I understand it a new Smart meter will change with the hour change so my question would be what is the cut-off for my Economy 7. Will it be 8:00am or 9:00am in the summer?

I'll step in on this one, @RobS

If you had a smart meter, it will be off peak from 00:00 - 07:00 (in most regions) or 00:30-07:30 (in some regions), GMT. So in the summer it will end at either 08:00 or 08:30. So not that 9am finish that you wanted I'm afraid :@

Tim
How do i get my meter changed to economy 7

Hey @christownend

I've moved your query over to this topic because the best option for you would be to get a smart meter installed.

Smart meters are free of charge and we can set the functionality up to be Economy 7. Otherwise, we can exchange your meter for a standard Economy 7 meter but this costs £57.75 including VAT.

If you're interested in this, send me a PM with your full name, DoB and account number so we can look at appointments and Economy 7 rates.

Thanks,
Emma
Does this mean I can have a smart meter on economy 7 fitted for free. Chris
Does this mean I can have a smart meter on economy 7 fitted for free. Chris

It does indeed, @christownend

If you're interested, drop me a PM with your full name, DoB and account number so we can check for smart meter appointments in your area and go through the Economy 7 rates.

Thanks,
Emma
Edited by moderator.

Emma
I would like to have an Economy 7 dual tariff smart meter fitted
Thanks
Edited by moderator.

Emma
I would like to have an Economy 7 dual tariff smart meter fitted
Thanks


Hey @christownend

I've edited your response as it contained your personal information.

Instead, can you send us a message on Facebook or Twitter with your details so we can arrange an Economy 7 meter and tariff for you?

Thanks,
Emma
Sorry dont know what a PM is. I am also not on facebook or twitter. Where do we go from here?
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Sorry dont know what a PM is. I am also not on facebook or twitter. Where do we go from here?

Sorry, Chris! PM stands for private message. I’ve just sent you a private message with further info. Please check this out when you can.

Lucy
Hi I am still trying to get an economy 7 smart meter fitted for my tenant. she has authorised me to do this and emailed you to that end. Can we arrange for that to happen please.
On another matter I have to reset my password every time I try to reply on this forum. Why please
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Hi I am still trying to get an economy 7 smart meter fitted for my tenant. she has authorised me to do this and emailed you to that end. Can we arrange for that to happen please.
On another matter I have to reset my password every time I try to reply on this forum. Why please


Hey christownend,

If you’re named on your tenants account, then please send a message to our Social team on either Facebook or Twitter so they can check the appointment availability in your area.

I’m not sure what could be causing this but it might be worth clearing your cache and cookies to see if this helps. If it doesn’t please get back in touch to let us know so we can help further.

Thanks,
Lucy
Lucy,
You replied that I should order my economy 7 meter on twitter or facebook, I am not on either, what do we do?
I had to reset my password AGAIN. How do I 'clear my cache and cookies' please
Regards
Chris
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Lucy,
You replied that I should order my economy 7 meter on twitter or facebook, I am not on either, what do we do? I had to reset my password AGAIN. How do I 'clear my cache and cookies' please


Not to worry, christownend, you can contact us via phone or email instead. Our details can be found here; https://www.ovoenergy.com/ovo-answers#contactnumbers.

To clear your cookies and cache on Google Chrome, please follow the instructions below;

-Open Google Chrome.
-On your browser toolbar, click the three vertical dots, then choose More Tools and then Clear Browsing Data.
-In the 'Clear browsing data' box, select the tick boxes for ‘Cookies and other site data’ and ‘Cached images and files’.
-Use the menu at the top to select the amount of data that you want to delete.
-Click Clear browsing data.

If this doesn’t work, let me know so we can look into this further for you.

Lucy
Will an Economy 7 smart meter also do the power switch that energise the night storage radiators? In my present installation there is fairly big "Radio Teleswitch" that I believe is triggered by a sub audio signal from a radio transmitter. In order to upgrade the Consumer Unit more space is needed on the meter board so a condensed SMETs2 Economy 7 is of interest.
Will an Economy 7 smart meter also do the power switch that energise the night storage radiators? In my present installation there is fairly big "Radio Teleswitch" that I believe is triggered by a sub audio signal from a radio transmitter. In order to upgrade the Consumer Unit more space is needed on the meter board so a condensed SMETs2 Economy 7 is of interest.

Good question, @grstafford

If you've got a separate timeswitch it would be removed during the installation as our smart meters have an inbuilt timeswitch.

If you can PM us on Facebook with your full name, DoB and account number as well as a photo of your meter we can check your eligibility.

Having said this, SMETS2 meters aren't being installed at the moment so if you wanted a smart meter installed now it would be a SMETS1.

Thanks,
Emma
hi new to this and just joined ovo, so smart meters do they have off peak and peak times, do you have to have a particular kind of meter for off peak and peak times. my previous supplier was trying to get me changed over to the smart meter but have heard lots of negative things about them, so unsure as to switch over, and just reading about these economy 7 meters are these old or new meters out ??????
hi new to this and just joined ovo, so smart meters do they have off peak and peak times, do you have to have a particular kind of meter for off peak and peak times. my previous supplier was trying to get me changed over to the smart meter but have heard lots of negative things about them, so unsure as to switch over, and just reading about these economy 7 meters are these old or new meters out ??????

Hey @pecchi51

Thanks for getting involved on the forum! I've moved your post over to an existing topic which best answers your query.

Thanks,
Emily
Hello, I would like to discuss the possibility of getting a smart meter fitted as I am on economy 7 and struggling to keep up with the meter reads. Plus I'd like to get a better insight into where our usage is going.

Is it possible to give a few details over to get the ball rolling?
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Hello, I would like to discuss the possibility of getting a smart meter fitted as I am on economy 7 and struggling to keep up with the meter reads. Plus I'd like to get a better insight into where our usage is going.

Is it possible to give a few details over to get the ball rolling?

Sure thing! We have a customer booking platform where customers can check for availability and book in for a smart appointment. This can be found here: smart.ovoenergy.com/credit. As you're an economy 7 customer, once you've found an appointment that suits, I'd recommend giving our team a call to get this booked in.

Lucy

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