I booked to have a smart meter in February. The installer said our current installation was unsafe and aborted the visit . Western Power engineers can and said there was nothing wrong with but updated it for us.The next two appointments nobody from Lowry beck turned up but I was credited with £60. Because I then had difficulty trying to book another appointment I was credited with another £10 as goodwill gesture and then that appointment was cancelled by Lowry Beck about 3 days before they were due to come and told they were no longer working in my postcode area. I haven't heard a good word about Lowry Beck from anybody associated in the Industry so why do the Energy supply companies use them?
Best answer by Tim_OVO
It sounds like a really bad experience trying to get this smart meter fitted @Coeur de lion
It's true that appointments can be missed. There's lots of factors that could go wrong to prevent an engineer from arriving on time and doing what's needed on site. But this experience is not typical, let me just confirm that!
We actually no longer use Lowri Beck to fit our smart meters. We use the Meter Operator 'Siemens' instead. Please refer to this booking schedule to rebook any free slots: smart.ovoenergy.com/credit. If this isn't possible due to previous appointment complications, reach out to us via Facebook, Twitter or email for us to help: email@example.com.