I have the same problem since August 2018 and I have been in touch with the customer service since 2 months ago and they don't give any solution. I don't have access neither app nor website. The worst issue is that I'm feeling that they don't care about this issue.
Hi @Nancy_OVO I still have the same problem and I don't know what is happening. Is there any other way to get some more information? Because I don't really know how much I'm spending every month and it's impossible to me to find this figures. Please, help! Thanks
Hi @Mw2870 I moved to my current flat on July and the supplier was OVO too. So, yes, I have the final bill from OVO. Even worst, I just realize that I haven't receive any bill with my name, but they've taken the money from my bank account. Thank you for your help!