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Renewal prices are too high - do you price match?


Userlevel 1
I am a Pay monthly customer.

I have looked at my usage, and used Money supermarket to asses other suppliers as well as OVO and the renewal offers.


OVO is around £200 more expensive PA than the cheapest and £140 more that the cheapest that i would consider.

But...

I dont really want to leave OVO, Can you help me out with the prices? I am prepared to sign up for a 2year fixed if you can offer me something to close the gap on price?

If nothing else this post must be worthy of a discount, simply because it doesnt involve the yawn fest that is smart metering.
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Best answer by stateofit 25 March 2017, 08:13

It's a crazy time in the energy market. The wholesale price of gas and electricity has gone rocketing up in the last 8 months or so (Yes, I look up stuff like this, I'm abit sad...). Beginning of 2016 prices were very low, and have just gone up and up since June, and are apparently still going up...

One of the things I really like about OVO is the fair and honest pricing policy : The unit rates are amended to match the wholesale price, so last year when prices Fell many energy companies rubbed their greedy hands with glee while OVO dropped prices almost immediately. This year energy costs more so prices have to go Up...

There's a worrying trend in energy now with some companies doing those "cheap deal for new customers only" type of deals, like they've done in insurance for years. They hook you in with a good rate, only to find that you can't have the same deal next year cos your "not new business anymore". They rely on people forgetting to do something about it, and then you're on a high cost tariff again. Horrible way to treat customers. And I can only assume that the higher cost tariff help pay for the cheap deals...

OVO give everyone the same price so it's fair. I know that no-one's getting a better deal than me cos they arrived more recently or pretended they wanted to leave... I really respect that, and while I did see a few cheaper deals around my renewal in December I happily sucked up the higher rates this year, cos I doubt very much that Bob's Discount Energy have a great website, simple bills or a forum like this...

And didn't an energy company go under last year? GB...? I'm fairly certain they tried to offer cheap deals to win business and got caught out by the rising costs. Somehow I don't think that's gonna be an issue with OVO, they seem to know what they're doing...

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Userlevel 4
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It's a crazy time in the energy market. The wholesale price of gas and electricity has gone rocketing up in the last 8 months or so (Yes, I look up stuff like this, I'm abit sad...). Beginning of 2016 prices were very low, and have just gone up and up since June, and are apparently still going up...

One of the things I really like about OVO is the fair and honest pricing policy : The unit rates are amended to match the wholesale price, so last year when prices Fell many energy companies rubbed their greedy hands with glee while OVO dropped prices almost immediately. This year energy costs more so prices have to go Up...

There's a worrying trend in energy now with some companies doing those "cheap deal for new customers only" type of deals, like they've done in insurance for years. They hook you in with a good rate, only to find that you can't have the same deal next year cos your "not new business anymore". They rely on people forgetting to do something about it, and then you're on a high cost tariff again. Horrible way to treat customers. And I can only assume that the higher cost tariff help pay for the cheap deals...

OVO give everyone the same price so it's fair. I know that no-one's getting a better deal than me cos they arrived more recently or pretended they wanted to leave... I really respect that, and while I did see a few cheaper deals around my renewal in December I happily sucked up the higher rates this year, cos I doubt very much that Bob's Discount Energy have a great website, simple bills or a forum like this...

And didn't an energy company go under last year? GB...? I'm fairly certain they tried to offer cheap deals to win business and got caught out by the rising costs. Somehow I don't think that's gonna be an issue with OVO, they seem to know what they're doing...
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And remember, price isnt everything. Didnt OVO come out top in the Which? Survey this year?

I dont think suppliers should be able to offer introductory prices for new customers only - it means new customers are subsidised by existing customers. I dont think OVO price match but they do offer new and current customers the same prices, and i think thats a fairer way of doing it.
Userlevel 1
I am all for shopping around - I changed to OVO about 3 years ago because they were at the top of the Times Utility list for some weeks and I was not particularly happy with British Gas at the time. Since that time OVO has slipped from the top spot on price however there are such horror stories out there about some of the big suppliers now that it is well worth doing a bit of research before switching, and I have found OVO to be generally very obliging and efficient which for me adds value.
Userlevel 7
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ic31420 wrote:

I am a Pay monthly customer.

I have looked at my usage, and used Money supermarket to asses other suppliers as well as OVO and the renewal offers.


OVO is around £200 more expensive PA than the cheapest and £140 more that the cheapest that i would consider.

But...

I dont really want to leave OVO, Can you help me out with the prices? I am prepared to sign up for a 2year fixed if you can offer me something to close the gap on price?

If nothing else this post must be worthy of a discount, simply because it doesn't involve the yawn fest that is smart metering.



Just checking in to see what you ended up doing @ic31420 :?
I've also tweaked this topic by adding some tags and changing the title. The reply from @stateofit was spot on so I've made that the topic's 'best answer'.

Hope that's OK,
Tim
My renewal notice has arrived and I would like to know how much electricity and gas I have actually used in the last year. Please can I get this info?
By the way, I would like to stay with Ovo but comparison sites seem to suggest (as far as I can work out) I can save a good amount by going elsewhere. (Due to shrinking household, my usage may well drop next year, which complicates things further!)
Jon
Userlevel 7
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JonOvo wrote:

My renewal notice has arrived and I would like to know how much electricity and gas I have actually used in the last year. Please can I get this info?
By the way, I would like to stay with Ovo but comparison sites seem to suggest (as far as I can work out) I can save a good amount by going elsewhere. (Due to shrinking household, my usage may well drop next year, which complicates things further!)
Jon



Hi @JonOvo

I've popped your query over to this older topic on renewals, just so it's all in the same place.

There's no one place (other then an annual statement) which shows your actual usage for the year. Each statement will show your usage for that month, and give you a comparison for the same month the year before. It will also give your annual usage average. Both of these figures can be found on the second page of the statement.

If you want an annual statement to be sent out to you, send me a PM with your account number, name and DoB.

Thanks,
Tim
Userlevel 1
Been with OVO for 5+ years. Want to stay but your prices are much less competitive than they used to be
Userlevel 7
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jklondon wrote:

Been with OVO for 5+ years. Want to stay but your prices are much less competitive than they used to be



Hi @jklondon

Just so it's easier, I've actually move your original comment to a topic we already have on Pay monthly prices. We'd love to hear what you think of the chat and see you get involved. Have a look at the best answer also, and let us know what you decide!

Tim
Hello!

Ovo prices have just gone up + 20%.

I wish my wages went up 20% alongside the hikes in my bills.

This just encourages 'supplier surfing', other major suppliers are now offering rates at less than what I'm paying now without the increase.

Thanks!
Userlevel 7
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mdavis wrote:

Hello!

Ovo prices have just gone up + 20%.

I wish my wages went up 20% alongside the hikes in my bills.

This just encourages 'supplier surfing', other major suppliers are now offering rates at less than what I'm paying now without the increase.

Thanks!



Hi @mdavis

We did have a price increase for Pay monthly customers on the 16th September. We also had a Pay as you go price drop today, the 29th, to fall in line with the industry price gap.

Cost reflective pricing sits at the heart of our promise to our customers that the deal they're getting will always be fair, transparent and as competitive as possible. Remember that Pay monthly customers can fix their prices for one or two years: https://www.ovoenergy.com/ovo-answers/topics/energy-plans-explained/pay-monthly/what-energy-plans-do-you-offer.html.

Tim
Userlevel 1
I'm just coming to the end of my fixed contract and my renewal quote is far too high. Even the 2 year offer does not seem to me to be a good deal given how much higher it is than the best of the current prices.

I mentioned this to OVO in a recent phone call and the response was that it's a risk going to some of these smaller companies as they could easily go bust. Whilst this is partially true, this response was just the same one given 6 years ago by British Gas when I told them I was leaving them to join OVO. It seems to me that OVO is getting the "Big 6" mentality and if they are not careful, the smaller start ups will start chipping away at OVO's business just as OVO did to the "Big 6" in the good old days.

I haven't made my mind up to leave yet, but I'm close.
Userlevel 1
An update to my previous mail. I've today signed up with a new supplier, Avro. The final switch over will be in the middle of November. Their quote was much cheaper than Ovo's and are a "Top Pick" on the Money Saving Expert energy quote site in terms of price and customer feedback.

It's always a risk going to a smaller provider but I have to balance that against getting a competitive price as it seems obvious that Ovo is leaving that arena.

My thanks to Ovo for the good service provided over the last 6 years.
Userlevel 7
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CharlieF wrote:

An update to my previous mail. I've today signed up with a new supplier, Avro. The final switch over will be in the middle of November. Their quote was much cheaper than Ovo's and are a "Top Pick" on the Money Saving Expert energy quote site in terms of price and customer feedback.

It's always a risk going to a smaller provider but I have to balance that against getting a competitive price as it seems obvious that Ovo is leaving that arena.

My thanks to Ovo for the good service provided over the last 6 years.



I'm sorry to hear that you're leaving OVO, @CharlieF but I wish you the best of luck with your new supplier.

Think of us next time you go energy supplier shopping, and remember you can still get involved on the forum - we'd love to hear how it's going with Avro!

^Tim
Userlevel 1
Hi Tim

Thanks for your good wishes. I will definitely check with Ovo when it's time to renew next year and, if your prices become sufficiently competitive, I will certainly be back.

Regards

Charlie
Userlevel 1
Our fixed rate plan end soon and we've been sent a renewal offer. There's a prominent notice on the renewal page that says:

"Fair pricing - We offer new and existing customers the same prices and you won't find a better OVO deal on comparison sites."

Unfortunately that's not actually the case. We've been offered a gas tariff of 3.150p/kWh (including VAT). But the rate being offered to new customers is 3.05p, and the rate offered on the uSwitch comparison site is 3.045p.

So if you're coming up for renewal, you might want to check your rates carefully.

Maybe one of the OVO team members might want to comment on this?
Userlevel 5
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Thanks for flagging this @StewIris

It sounds like something isn't right here, and I'd like to look into this a bit further. Please could you send us a PM on Facebook, including your full name, account number and DoB? A screenshot of the rates you're looking at online would also be really helpful.

Cheers,
Emily

p.s. I've moved your query over to our renewal discussion.
Userlevel 5
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May I make a recommendation please, check Trustpilot before switching to ANY utility company, there is a electric company that has 700 reviews - has a cheap introductory rate that many have fallen for but a STAGGERING 78% BAD rating, OVO are always the BEST and number 1 in all the polls and have swept the baord in the USwitch awards last year.

Remember comparison sites work on commission, they are not not there out of the goodness of the hearts, I always recommend use the comparisson sites, do NOT proceed on that site, look for the suppliers own website, then get a quote, that way the comission comes off your bill.

I appreciate this is a bit sneaky but I hadn't shopped around I would never have known just how good OVO are, please remember you get what you pay for.

Hope this helps :)
Userlevel 1
Alternatively, try the Money Saving Expert (MSE) comparison site. It provides feedback information for each supplier's quote and, if there is not sufficient feedback to form an opinion, MSE tells you that.

Unlike most other comparison sites, it shows all deals regardless of any relationship MSE might have with the supplier.

I think comparison sites provide a useful service and it is disingenuous to suggest abusing their service by missing them out and going direct to the supplier. Also, many of these sites get a discount from the supplier, so you'll not necessarily be getting it cheaper by going direct.

A final point. If enough people did as suggested, these comparison sites will disappear and we will all be back to the process of slogging through dozens of suppliers entering and re-entering the same information over and over again.

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