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Is it time to renew?


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Mattj3135 wrote:

SquidLady wrote:

Mattj3135 wrote:

SquidLady wrote:

DragonPower wrote:

Hi

I am no good with comparing electric company's or energy plans etc

I am on the better energy plan which has 3 months remaining on it and will have to change the plan I am on

There is a fixed 2 year plan that Ovo are doing however this means that the cost per unit is higher than what I am currently on and thus meaning I will have to increase my direct debit

Presume I am better off staying on my current plan as long as possible and when it's about to end then swap ?

That being the case how can I tell which plan to swap to ?

I have a smart meter which I believe is set to update every 30 mins or so

Thanks for any help and or advise in advance

:)



I am in the same situation. My renewal is early June and I have looked around and can make savings but I like the customer service and facilities I have with OVO.

I am now debating which plan to renew to - the 12 month or 2 year - the 2 year is slightly dearer than the one year but, i am thinking in a year could the energy have gone down or stayed the same do I risk one year contact and hope it doesnt go up or the 2 year and hope it doesnt go down?



Hi @SquidLady thanks for your post and welcome to the forum!

Hmmm you're in a dilemma here: if I where you with all the uncertain economic future and possibilities for major prices increased I would take the risk and fix to a two year deal giving me that security that I know one thing for sure isn't going to rise!

As I say the choice is yours - what do others think?



Thanks for the reply Matt,
How do i know if the quote is teh cheapest tariff you offer as in my statement it mentions i could save more with the Fairer Power tariff? SO will my quote be the cheapest OVO can offer?



Im sure the quote given by ovo will be the cheapest they can offer you. It is really up to you to decide if you'd benefit from switching suppliers - factoring in everything and not just cost.

I Hope that you stay, but i do encourage everyone to get the best deal for them.



Thanks for the quick reply, I willbe staying with OVO just wondered on the difference between my quote and the Fairer Power which OVO supply.
Userlevel 7
Badge +4
SquidLady wrote:

Mattj3135 wrote:

SquidLady wrote:

Mattj3135 wrote:

SquidLady wrote:

DragonPower wrote:

Hi

I am no good with comparing electric company's or energy plans etc

I am on the better energy plan which has 3 months remaining on it and will have to change the plan I am on

There is a fixed 2 year plan that Ovo are doing however this means that the cost per unit is higher than what I am currently on and thus meaning I will have to increase my direct debit

Presume I am better off staying on my current plan as long as possible and when it's about to end then swap ?

That being the case how can I tell which plan to swap to ?

I have a smart meter which I believe is set to update every 30 mins or so

Thanks for any help and or advise in advance

:)



I am in the same situation. My renewal is early June and I have looked around and can make savings but I like the customer service and facilities I have with OVO.

I am now debating which plan to renew to - the 12 month or 2 year - the 2 year is slightly dearer than the one year but, i am thinking in a year could the energy have gone down or stayed the same do I risk one year contact and hope it doesnt go up or the 2 year and hope it doesnt go down?



Hi @SquidLady thanks for your post and welcome to the forum!

Hmmm you're in a dilemma here: if I where you with all the uncertain economic future and possibilities for major prices increased I would take the risk and fix to a two year deal giving me that security that I know one thing for sure isn't going to rise!

As I say the choice is yours - what do others think?



Thanks for the reply Matt,
How do i know if the quote is teh cheapest tariff you offer as in my statement it mentions i could save more with the Fairer Power tariff? SO will my quote be the cheapest OVO can offer?



Im sure the quote given by ovo will be the cheapest they can offer you. It is really up to you to decide if you'd benefit from switching suppliers - factoring in everything and not just cost.

I Hope that you stay, but i do encourage everyone to get the best deal for them.



Thanks for the quick reply, I willbe staying with OVO just wondered on the difference between my quote and the Fairer Power which OVO supply.



If i were you to be on the safe side id ring up and find out and if its cheaper but another ovo tarrif id switch to that
Userlevel 7
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Great chat here @DragonPower @SquidLady @Mattj3135 - any other queries on this?

Can I also just say how nice it is to see you all getting involved, sharing your thoughts and queries, and helping each other out. It's what the OVO Forum is all about! :$:$:$:$

Tim
Userlevel 1
Hi Tim,
I have no furher queries thank you.

I have decided to opt for renewal with OVO on the 2 year fixed online only tariff.

The forum has been a big help, as have the spreadsheets!!! Looking at cost comparisions with other companies and my previous bills, OVO was the best choice for me. Love the customer service and the app. The new forum is also great.

Thanks
Rach
Userlevel 7
Badge +4
SquidLady wrote:

Hi Tim,
I have no furher queries thank you.

I have decided to opt for renewal with OVO on the 2 year fixed online only tariff.

The forum has been a big help, as have the spreadsheets!!! Looking at cost comparisions with other companies and my previous bills, OVO was the best choice for me. Love the customer service and the app. The new forum is also great.

Thanks
Rach



that's great news! Hopefully your two years are greener. 😊

Have a lovely weekend
Userlevel 7
Badge +2
SquidLady wrote:

Hi Tim,
I have no furher queries thank you.

I have decided to opt for renewal with OVO on the 2 year fixed online only tariff.

The forum has been a big help, as have the spreadsheets!!! Looking at cost comparisions with other companies and my previous bills, OVO was the best choice for me. Love the customer service and the app. The new forum is also great.

Thanks
Rach



I agree with @Mattj3135 - great news to hear about your renewal, @SquidLady and how us forum lot have been able to help!

Don't forget to dive in on other topics to help other users out or raise another query of your own! :$

Tim
Userlevel 1
Renewing with Ovo on a 2 year contract was a bad mistake. I am now looking to leave Ovo for a company that will hopefully be competent and not try to lie their way out of their mistakes.
Userlevel 7
Badge +4
buzzard wrote:

Renewing with Ovo on a 2 year contract was a bad mistake. I am now looking to leave Ovo for a company that will hopefully be competent and not try to lie their way out of their mistakes.



Sorry to hear you feel this way @buzzardif there is anything we can do here please do let us know.

Best of luck with your switch
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I'm sticking with Ovo on the one year fixed plan
Userlevel 7
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buzzard wrote:

Renewing with Ovo on a 2 year contract was a bad mistake. I am now looking to leave Ovo for a company that will hopefully be competent and not try to lie their way out of their mistakes.



Anything I can help with @buzzard :?

Tim
Userlevel 1
No you cannot help as I am in the process of switching suppliers. My advice to anyone thinking of renewing is first don't and second if you have already signed up keep every email you are sent so that when they deny what they have done later you can send those emails back to them.

My advice to Ovo is to when you make a mistake admit it, apologise promptly and dont try to lie your way out of it. A bill and a prompt apology for deleting my meter readings and I'd still have been an Ovo customer, overpaying for my energy.
Just coming up to the end of my second year, and seem to have had the same problem last time.
Monthly Renewal Quotes should be given, if you want to stay on same tariff for another year. But seem to remember last time, there is a big difference in the monthly charge, if you want to be able to phone OVO or not.
The more clarity the better, for paying for something you can't even see.
Userlevel 6
Badge +2
Diamond1 wrote:

Just coming up to the end of my second year, and seem to have had the same problem last time.
Monthly Renewal Quotes should be given, if you want to stay on same tariff for another year. But seem to remember last time, there is a big difference in the monthly charge, if you want to be able to phone OVO or not.
The more clarity the better, for paying for something you can't even see.



Hey Diamond1,

Have you received any communications from us? As you should have received either an email or letter stating the unit prices, standing charge and what your monthly amount will be.

If you have received these, and the prices being displayed are more, this is likely to be because there will have been a price increase. This won't have affected you while you were tied into a contract though.

I’ve also moved your topic onto this thread here as there’s a few other users who have posted comments.

Lucy
Can this be possible? I am horrified. Am semi-retired. This is a big shock to me. How can it be right?
Userlevel 5
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Didi wrote:

Can this be possible? I am horrified. Am semi-retired. This is a big shock to me. How can it be right?



Hi @Didi

I’ve moved your query over to an existing topic on renewing with OVO. Essentially, when you fix into a contract you’ll pay the same fixed rates for the duration of your plan, even if our prices increase or decrease.

Of course, at OVO our pricing is reflective, so if we have to pay more as a supplier, we’ll need to increase the rates we offer our customers.

When your fixed rate contract comes to an end, you won’t be able to carry on with the same rates - instead you’ll have to renew onto our current prices (to keep it fair). Our prices have gone up since the you last fixed in, which is why your renewal rates are higher.

I hope this helps,
Emily
I am a current OVO customer, considering renewing my deal all on-line, gas and electric contracts for 2 years. If I do this, will my credit balance be rolled forwards onto my new plans?
Userlevel 6
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Moved your topic over here @Shar25 as I’m hoping one of our Pay monthly users might be able to help!

Lucy
Hello there

I am trying to check rates etc. before deciding on renewing my contract and I'm confused by the estimated annual usage totals given - the one showing on my statement as the estimate for the next 12 months is £500 more than the estimate showing online on the 'payment & balance' page?
I'm hoping that is not due to the price increases - would make it about a 45% rise?

Thanks,

Erja
Userlevel 1
I had my first renewal last summer and found it such a breeze. Was reminded some weeks prior to my current tarrif ending via email which allowed me to look about before hand.

I decided to stay with OVO and don’t regret it at all. Customer services are prompt and polite, nothing is to much trouble. The online account is very simple and there pricing is very competitive and with smart meters also install, I don’t have to do anything!

Great company!
Userlevel 1
Provost wrote:

If I renew my contract today, will the new contract start from today or from when my current contract runs out?


It starts when the current contract runs out
I've been sent a renewal email telling me my contract ends on 1 April. If I renew now does the new contract start immediately or from 1 April?
Userlevel 5
Badge +2
Hey @pauln17

I've moved your query over to an existing renewal topic. Just check out Garry's answer above.

Cheers,
Emily
My fixed tariff ends soon and i want to carry on paying the same amount for my Direct Debit but dont want the twin rates for day time and nights. I only want to fix for 12 months as we will be moving and dont want to end up having to pay exit fees. What do you suggest ?

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