I've sent Ovo a query via their website but heard nothing after a few days. Hoping someone at Ovo will pick this up and advise.
Best answer by Lucy_OVO
Sent a message via "Contact us" a few days ago and had no reply. My first meter reading is incorrect so who has to start a read dispute - me or Ovo as I have heard nothing from them and submitted my second meter reading after 2 weeks - this second meter reading is still BELOW the first meter reading g which Ovo is using. Please I hope that a moderator will pick this up as I have had no contact from Ovo as yet?
I’m sorry to hear that you’ve not had much luck contacting us online.
Either suppliers can initiate a Read Dispute so if a customer notifies us that their opening meter reading is incorrect, we’ll need them to provide a meter reading, two weeks apart. More information on Read Disputes can be found here: https://www.ovoenergy.com/ovo-answers/topics/meters-and-meter-readings/whats-a-meter-reading-dispute.html.
I hope you don’t mind but I’ve edited the title of your topic so that other users can locate it easily.
Lucy View original