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Waiting on switch to OVO - Supply start date


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My switch day to return to OVO was yesterday, I have my account and my app (but can't get a debit card registered). I already have smart meters however I am still showing as on payg with the other provider. I am into emergency on both electric and gas. I contacted OVO yesterday to find out what was happening and they told me it appears my provider hadn't put my meter over to a credit meter so that OVO can take it over. I contacted that provider and they basically told me that as I no longer have an account with them there was nothing they could do. So back on to OVO and was assured that it will all be fixed before the emergency runs out. If it isn't they will have to arrange for an emergency card meter to be fitted :(.

Point of the post is to ask if anyone else had a similar problem when transferring? I am panicking as I only got £5 emergency electric and with this weather having to use the drier to dry laundry obviously eats the money, I don't want to end up with no electric and having to wait on an emergency meter then wait again for a new smart meter to be reinstalled. Does anyone know how long this switch over will take?
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Best answer by Char_OVO 19 March 2017, 17:00

Hi Smiter,

It sounds like you have smart meters, so there shouldn't be any risk of you going off supply over the weekend or overnight. It might be worth giving our Care team a call in the morning though, to make sure everything gets sorted. You can find our details here: https://www.ovoenergy.com/contact/for-existing-customers/pay-as-you-go.

Let us know how you get on.

Char

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8 replies

Userlevel 5
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oh great and now I got my text and email from ovo telling me my balance is low and I need to top up. Even though I can't until the meters switch over. :(
Hi Smiter,

It sounds like you have smart meters, so there shouldn't be any risk of you going off supply over the weekend or overnight. It might be worth giving our Care team a call in the morning though, to make sure everything gets sorted. You can find our details here: https://www.ovoenergy.com/contact/for-existing-customers/pay-as-you-go.

Let us know how you get on.

Char
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Ok so now I am showing credit, however I still can't get a card registered to make a payment. I was told that OVO are aware of the problem and that it would be sorted yesterday. :(
Userlevel 7
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Smiter wrote:

Ok so now I am showing credit, however I still can't get a card registered to make a payment. I was told that OVO are aware of the problem and that it would be sorted yesterday. :(



Hi Smiter,

Yep there has been an issue registering bank cards with PAYG+ over the weekend. I'm very sorry if this has caused you any inconvenience. We've got this sorted now, so I'd have another go at this here.

Tim
Userlevel 5
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Yay all sorted, app speaking to meter, and card added. So it is all systems go. So relieved to be back safe and sound with OVO.
Userlevel 6
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Great news. When it's all working it's great. The guys at Ovo are good at sorting things out. One of the reasons i stay with them is the confidence and trust i have in them.
Userlevel 5
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I wish I had never moved away, was only away 6 weeks but lesson learned. An expensive one too, because I had been awarded my £140 Warmer homes discount to be added to my account after April but because I left I have lost that now :@
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We are now closing down all PAYG and PAYG+ related topics on the OVO Forum so you will need to head over to the Boost Forum to stay involved.

You can find our new forum here: https://forum.boostpower.co.uk/

It's just as quick and easy to sign up and get stuck in. We already have 100 users registered and getting involved so we don't want you to miss out!
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