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Will my Direct Debit be reduced to fall in line with the government price cap?

  • 7 September 2018
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Could Ovo please confirm that my monthly direct debit will be reduced to £94.50 per month in line with the price cap now imposed by the government?
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Best answer by Eva_OVO 10 September 2018, 17:56

The price cap won't directly affect your Direct Debit, @helenove, it'll affect the tariff rates that we charge our customers.

If you're on a fixed rate tariff, the price cap won't affect you until you're due to renew. We'll email you 6 weeks before you're due to renew, to let you know what our current rates are.

Eva
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The price cap won't directly affect your Direct Debit, @helenove, it'll affect the tariff rates that we charge our customers.

If you're on a fixed rate tariff, the price cap won't affect you until you're due to renew. We'll email you 6 weeks before you're due to renew, to let you know what our current rates are.

Eva

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