We have been on comparison websites and have quotes for £119 per month. Can OVO match this monthly payment or shall we take our credit and switch to another company? Thank you.
Best answer by Nancy_OVO
The figure you're seeing is a suggested monthly payment amount. This is based on your average consumption and the new prices. If you click the relevant 'renew' button online, your Direct Debit won't be increased. It will remain at the current amount for the time being. If you have a credit balance on your account at the moment, you can use this to offset any difference in unit rates should you choose to renew.
You can monitor your account balance by giving regular meter readings and checking your credit on future statements. If you notice your credit is decreasing, you can always increase the Direct Debit accordingly in the 'Payments' section of your online profile.
Hope this helps,