However, if I view my account today, it is showing a 33% renewable electricity tariff, at the same direct debit cost. I am also receiving emails from Ovo suggesting that I upgrade to 100% renewable electricity at an additional cost.
I did not request any change to my tariff. I would like my original tariff reinstated.
Best answer by Lucy_OVO
Their contact details can be found here: https://www.ovoenergy.com/help or if you would rather keep it online, you can speak to the Social Team on Facebook or Twitter.