Electricity 15.49 (inc VAT) gas 3.8 (inc VAT)
The letter says this rate is guaranteed until 15 November 2019.
But when I logged into my account to renew, the Better Energy tariff quoted is more expensive:
Electricity 16.70 (ex VAT) gas 4.15 (ex VAT)
The standing charges are the same.
How can I get the cheaper tariff?
Best answer by Anonymous
It sounds like this renewal letter was sent to you before our recent Pay monthly price increase.
On the 5th October, we increased the rates for our PAYM Better Energy and 2 year fixed plans.
These new rates would've been updated on the Renewal section of your My OVO account on the same day - which is why they differ from the rates on the letter.
Hope this helps,