I find this very odd as I renewed my plan in August to take effect from September. When I look at my profile online I see that my new 2 year plan is starting soon.
Why am I receving a reminder when I have already renewed?
Best answer by Darran_OVO
Thanks for bringing this to our attention! Once you renew, you should then be excluded from these reminder emails, clearly you guys weren't so we've fixed that now and you shouldn't see anymore coming through!
Might be a few more members that experience this, as part of the process we've fixed is already in motion, but just ignore them! Apologies for any confusion!