I have just renewed my plan by one click on the website, thinking that I would be told what the tariffs would be with the new plan and given the opportunity to refuse or accept the offer. Where can I find the new tariff rates on the website and how do I exercise my right to cancel within the 14 day cooling off period. I am an existing customer and fear that I will lose my reward if contacting OVO by email. I wish to leave OVO for this change of policy.
Best answer by Tim_OVO
How do I exercise my right to cancel within the 14 day cooling off period?
I'll step in here @100017210
as it's a bit technical for other users.
If you've just renewed, but the contract hasn't kicked in yet, we can cancel this for you. Email us to request this: firstname.lastname@example.org
As it's not something you can do yourself, you won't lose your self service reward for contacting us!
You'll then be able to renew or not as you see fit, via MyOVO!