My latest OVO bill told me on page 1 that I could save £112.50 a year if I switched to the Lumo Energy App-Only Fixed tariff provided by OVO "sister brand" Lumo Energy. I visited Lumo's website and completed their questionnaire - which generated the message "The Lumo tariff is not yet available for your property". Come on OVO and Lumo! Get your act together and don't waste customers' time with spurious/irrelevant switch information. And while I'm on the subject of time-wasting comms from OVO, this week I received an OVO email inviting me to take up their Corgi Home Plan boiler offer. But I've already signed up for Corgi via OVO, so this offer is irrelevant. My basic point is that OVO needs to sharpen up its use of its customer database to ensure that customers only receive switch and marketing information that is relevant and useful to them.
Best answer by Darran_OVO
Hi @RobC & @G57l
Thanks for your comments around this, we totally agree its a frustrating user journey. We did work very hard to try and avoid this happening, however the cheaper tariff messaging is set by the industry in regards to how this is calculated and we have been unable to change this to take into account our customers current circumstances.
As its a regulatory change, we cannot amend it as it applies to all suppliers.
It's worth noting that you can only move to Lumo on dual fuel, you cannot move just one fuel.
Updated on 12/07/2019