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Link in my renewal email takes me to the Welcome page - can it be fixed?

  • 31 December 2017
  • 3 replies
  • 271 views
D
Just got an email saying that my contract is due for renewal soon and inviting me to renew via a link in the email.

Unfortunately, clicking the link seems to take me to a Welcome to Ovo page, rather than a renewal page. Tried via alternative routes and different browser with teh same result each time.

Please can the link be fixed?

Thanks 🙂
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Best answer by Tim_OVO 3 January 2018, 15:34

Just got an email saying that my contract is due for renewal soon and inviting me to renew via a link in the email. Unfortunately, clicking the link seems to take me to a Welcome to Ovo page, rather than a renewal page.

Thanks for flagging this, @dodsy66

The link in the email should take you to your My OVO log in page. Once you've logged in, the My Profile section is where you can view your renewal options and fix in yourself: http://ovoener.gy/myovo.

We'll get that link changed! :$

Tim
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3 replies

Tim_OVO
Rank
Userlevel 7
Just got an email saying that my contract is due for renewal soon and inviting me to renew via a link in the email. Unfortunately, clicking the link seems to take me to a Welcome to Ovo page, rather than a renewal page.

Thanks for flagging this, @dodsy66

The link in the email should take you to your My OVO log in page. Once you've logged in, the My Profile section is where you can view your renewal options and fix in yourself: http://ovoener.gy/myovo.

We'll get that link changed! :$

Tim
Carbon neutral - we need a community to get there!
A
I’m on a fixed tariff and had an email saying it was time to renew. When I clicked the provided link there was no was to renew via that link? Any help?
Eva_OVO
Rank
Userlevel 6
We already had a topic on this, @Acantil, so I moved your query over here. Take a look at the best answer for more information.

if this doesn't help, leave us a comment so we can help! 😀
My friend told me how electricity is measured and I was like Watt!

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