Is it time to renew?


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Has it come round to that time of year again already? We want you to share your renewal experiences with us. What are your options? Not sure of the process, or if you're even in your renewal period yet? This is the place to find those answers, so get sharing!

59 replies

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As regards the type of meters I have, clearly they are the ones OVO installed at the start of this contract in September 2017 although I think I saw that the Lumo contract is not available if you already have smart meters - which does seem a trifle silly if you are the same company. Surely Lomo would use the same smart meters as OVO?

They do use the same smart meters as us, @JohnD5314, but they're not taking on customers who have smart meters installed.
Hi @JohnD5314,

We wouldn't renew your contract without your explicit consent, so I don't think that's what's happened. If you're getting Direct Debit recommendations close to the end of your contract, this will be based on the presumption that you stay with OVO, and roll onto the variable contract (as we don't know if you'll renew). More info on Direct Debit calculations here.

Lumo Energy are a subsidiary of OVO Energy, and they provide an app-only online service. As such, we have to display all tariffs we offer as a business on this section of your bill. If you'd like to move the the Lumo service, you may be able to do this depending on what meter type you currently have. You can find out more if you give us a ring (0330 303 5063), drop us an email (hello@ovoenergy.com) or send us a message on Facebook with your account number, full name and DoB.

Hope this helps :)


Thank you Nancy

As I understand your reply, it would be silly of me to pay more at this stage - I should wait until the end of my existing contract and see what you offer me as a replacement which I can judge against alternatives.

As regards the type of meters I have, clearly they are the ones OVO installed at the start of this contract in September 2017 although I think I saw that the Lumo contract is not available if you already have smart meters - which does seem a trifle silly if you are the same company. Surely Lomo would use the same smart meters as OVO?
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Hi @JohnD5314,

We wouldn't renew your contract without your explicit consent, so I don't think that's what's happened. If you're getting Direct Debit recommendations close to the end of your contract, this will be based on the presumption that you stay with OVO, and roll onto the variable contract (as we don't know if you'll renew). More info on Direct Debit calculations here.

Lumo Energy are a subsidiary of OVO Energy, and they provide an app-only online service. As such, we have to display all tariffs we offer as a business on this section of your bill. If you'd like to move the the Lumo service, you may be able to do this depending on what meter type you currently have. You can find out more if you give us a ring (0330 303 5063), drop us an email (hello@ovoenergy.com) or send us a message on Facebook with your account number, full name and DoB.

Hope this helps 🙂
Hi Guys

I am currently on a 2 year Fixed Energy Tariff ending on 25th September 2019, electricity is 12.48p per kWh (28.77 p per day standing charge) and gas is 2.78 p per kWh (28.77 p per day standing charge).

I have paid £81 per month since September 2107 but was recommended in May in My Account to reduce this to £40 per month so I broke even by the end of the agreement. All good and I understand what is happening.

I have now been told I should pay £71 per month over 14 payments until September 2020. Does this mean my agreement has been automatically extended? If so, why haven't I been advised this was happening (other than a request for more money), and at what rate has the extension been made (there is no information regarding unit costs).

Also. my latest statement advises me that I can save money with a Lumo Energy On Line Fixed tariff. I understand Lumo is, in fact, OVO so can I change without penalty as I have not yet reached 49 days before the end of the contract?

Thanks for your help.
Thankyou Darren, your direct answer is much appreciated.
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My renewal came up in early December 2016. OVO let me know it was approaching with like 6 or 7 weeks notice, which was ace. I was aware that energy prices were rising rapidly so I got on the case as soon as possible, and renewed on My OVO, which was ridiculously easy. I just chose the plan I wanted and clicked on it, and Done... I managed to fix my rates before a second wave of price rises. Had I waited til renewal day I'd have had a higher quote...

I did glance around for other quotes, and did find some that appeared cheaper, but it really isn't just about the money, and I don't have much, but I'd rather be with a company like OVO who price honestly and transparently, who provide a truly great website so I can keep an eye on my energy account, and have amazing friendly staff who so far without exception have been friendly, super-helpful and knowedgeable, and answer the phone in just a couple of minutes.

My account is "online" so I try to avoid calling. If I do have to call OVO it's for something important, and so far I've been massively impressed with the service.

A few extra quid for honesty, simplicity and customer service? No brainer...


@TeeDee671 had a look back over the comments on this thread as @Nancy_OVO directed in her comment above, and @stateofit is right in that we will let you know 6-7 weeks (it's actually 49 days, industry regulations) before your renewal date, what new rates are available to you. By my calculation, that will be around mid August.

You can have a look now at the rates available in your area by going to our website and getting a quote, however given the renewal date is still a little way off, the rates may change before you get your renewal notification.

Hope that helps, have a great day.

Darran
So Nancy at Ovo, I've read as many posts as my busy day will allow and the only one that seems near to my question is that I need to wait 6 or 7 weeks before my tariff ends before I'll know what Ovo are offering me, is that right.

I'd appreciate it if I could have a straightforward answer please?

Thanks
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Hey @TeeDee671 - I've moved your post over here where you can find more info about renewing!
My two year fixed tariff ends with Ovo on 25 September. I've already got other suppliers phoning to ask me to switch. When will I know what deal Ovo are going to offer please?
On my Account it says no offers available. Thank you
Hey @Davidcadman - I've moved your query over to our renewal topic!

I'm not too sure what you mean here - do you mean that your bill amount has been deducted from your My OVO balance, and your Direct Debit has been taken from your bank? This is how our standard billing process works.

For example:

Your £60 Direct Debit is taken from your bank account and transferred to your OVO account. Your My OVO account is now £60 in credit.

On your statement date - we calculate your month's usage. Let's say this is £40 for the billing period. This £40 would the be deducted from the £60 My OVO balance. Leaving you with a credit of £20 left in your online OVO account.
Hi, I've signed up for another two years with ovo.Which starts this month.
I've taken a look at my recent statement and they took last months payment (the exact amount) from my Credit that I've accumulated but I've still been charged my normal amount.

I may of missed something obvious but if anyone can shine a light on why this would happen it is appreciated.

Thank you
My fixed tariff ends soon and i want to carry on paying the same amount for my Direct Debit but dont want the twin rates for day time and nights. I only want to fix for 12 months as we will be moving and dont want to end up having to pay exit fees. What do you suggest ?
Hey @pauln17

I've moved your query over to an existing renewal topic. Just check out Garry's answer above.

Cheers,
Emily
I've been sent a renewal email telling me my contract ends on 1 April. If I renew now does the new contract start immediately or from 1 April?
If I renew my contract today, will the new contract start from today or from when my current contract runs out?
It starts when the current contract runs out
I had my first renewal last summer and found it such a breeze. Was reminded some weeks prior to my current tarrif ending via email which allowed me to look about before hand.

I decided to stay with OVO and don’t regret it at all. Customer services are prompt and polite, nothing is to much trouble. The online account is very simple and there pricing is very competitive and with smart meters also install, I don’t have to do anything!

Great company!
Hello there

I am trying to check rates etc. before deciding on renewing my contract and I'm confused by the estimated annual usage totals given - the one showing on my statement as the estimate for the next 12 months is £500 more than the estimate showing online on the 'payment & balance' page?
I'm hoping that is not due to the price increases - would make it about a 45% rise?

Thanks,

Erja
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Moved your topic over here @Shar25 as I’m hoping one of our Pay monthly users might be able to help!

Lucy
I am a current OVO customer, considering renewing my deal all on-line, gas and electric contracts for 2 years. If I do this, will my credit balance be rolled forwards onto my new plans?
Can this be possible? I am horrified. Am semi-retired. This is a big shock to me. How can it be right?

Hi @Didi

I’ve moved your query over to an existing topic on renewing with OVO. Essentially, when you fix into a contract you’ll pay the same fixed rates for the duration of your plan, even if our prices increase or decrease.

Of course, at OVO our pricing is reflective, so if we have to pay more as a supplier, we’ll need to increase the rates we offer our customers.

When your fixed rate contract comes to an end, you won’t be able to carry on with the same rates - instead you’ll have to renew onto our current prices (to keep it fair). Our prices have gone up since the you last fixed in, which is why your renewal rates are higher.

I hope this helps,
Emily
Can this be possible? I am horrified. Am semi-retired. This is a big shock to me. How can it be right?
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Just coming up to the end of my second year, and seem to have had the same problem last time.
Monthly Renewal Quotes should be given, if you want to stay on same tariff for another year. But seem to remember last time, there is a big difference in the monthly charge, if you want to be able to phone OVO or not.
The more clarity the better, for paying for something you can't even see.


Hey Diamond1,

Have you received any communications from us? As you should have received either an email or letter stating the unit prices, standing charge and what your monthly amount will be.

If you have received these, and the prices being displayed are more, this is likely to be because there will have been a price increase. This won't have affected you while you were tied into a contract though.

I’ve also moved your topic onto this thread here as there’s a few other users who have posted comments.

Lucy
Just coming up to the end of my second year, and seem to have had the same problem last time.
Monthly Renewal Quotes should be given, if you want to stay on same tariff for another year. But seem to remember last time, there is a big difference in the monthly charge, if you want to be able to phone OVO or not.
The more clarity the better, for paying for something you can't even see.
No you cannot help as I am in the process of switching suppliers. My advice to anyone thinking of renewing is first don't and second if you have already signed up keep every email you are sent so that when they deny what they have done later you can send those emails back to them.

My advice to Ovo is to when you make a mistake admit it, apologise promptly and dont try to lie your way out of it. A bill and a prompt apology for deleting my meter readings and I'd still have been an Ovo customer, overpaying for my energy.
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Renewing with Ovo on a 2 year contract was a bad mistake. I am now looking to leave Ovo for a company that will hopefully be competent and not try to lie their way out of their mistakes.

Anything I can help with @buzzard :?

Tim

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