Is it time to renew?



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My two year fixed tariff ends with Ovo on 25 September. I've already got other suppliers phoning to ask me to switch. When will I know what deal Ovo are going to offer please?
On my Account it says no offers available. Thank you
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Hey @TeeDee671 - I've moved your post over here where you can find more info about renewing!
So Nancy at Ovo, I've read as many posts as my busy day will allow and the only one that seems near to my question is that I need to wait 6 or 7 weeks before my tariff ends before I'll know what Ovo are offering me, is that right.

I'd appreciate it if I could have a straightforward answer please?

Thanks
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My renewal came up in early December 2016. OVO let me know it was approaching with like 6 or 7 weeks notice, which was ace. I was aware that energy prices were rising rapidly so I got on the case as soon as possible, and renewed on My OVO, which was ridiculously easy. I just chose the plan I wanted and clicked on it, and Done... I managed to fix my rates before a second wave of price rises. Had I waited til renewal day I'd have had a higher quote...

I did glance around for other quotes, and did find some that appeared cheaper, but it really isn't just about the money, and I don't have much, but I'd rather be with a company like OVO who price honestly and transparently, who provide a truly great website so I can keep an eye on my energy account, and have amazing friendly staff who so far without exception have been friendly, super-helpful and knowedgeable, and answer the phone in just a couple of minutes.

My account is "online" so I try to avoid calling. If I do have to call OVO it's for something important, and so far I've been massively impressed with the service.

A few extra quid for honesty, simplicity and customer service? No brainer...


@TeeDee671 had a look back over the comments on this thread as @Nancy_OVO directed in her comment above, and @stateofit is right in that we will let you know 6-7 weeks (it's actually 49 days, industry regulations) before your renewal date, what new rates are available to you. By my calculation, that will be around mid August.

You can have a look now at the rates available in your area by going to our website and getting a quote, however given the renewal date is still a little way off, the rates may change before you get your renewal notification.

Hope that helps, have a great day.

Darran
Thankyou Darren, your direct answer is much appreciated.
Hi Guys

I am currently on a 2 year Fixed Energy Tariff ending on 25th September 2019, electricity is 12.48p per kWh (28.77 p per day standing charge) and gas is 2.78 p per kWh (28.77 p per day standing charge).

I have paid £81 per month since September 2107 but was recommended in May in My Account to reduce this to £40 per month so I broke even by the end of the agreement. All good and I understand what is happening.

I have now been told I should pay £71 per month over 14 payments until September 2020. Does this mean my agreement has been automatically extended? If so, why haven't I been advised this was happening (other than a request for more money), and at what rate has the extension been made (there is no information regarding unit costs).

Also. my latest statement advises me that I can save money with a Lumo Energy On Line Fixed tariff. I understand Lumo is, in fact, OVO so can I change without penalty as I have not yet reached 49 days before the end of the contract?

Thanks for your help.
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Hi @JohnD5314,

We wouldn't renew your contract without your explicit consent, so I don't think that's what's happened. If you're getting Direct Debit recommendations close to the end of your contract, this will be based on the presumption that you stay with OVO, and roll onto the variable contract (as we don't know if you'll renew). More info on Direct Debit calculations here.

Lumo Energy are a subsidiary of OVO Energy, and they provide an app-only online service. As such, we have to display all tariffs we offer as a business on this section of your bill. If you'd like to move the the Lumo service, you may be able to do this depending on what meter type you currently have. You can find out more if you give us a ring (0330 303 5063), drop us an email (hello@ovoenergy.com) or send us a message on Facebook with your account number, full name and DoB.

Hope this helps 🙂
Hi @JohnD5314,

We wouldn't renew your contract without your explicit consent, so I don't think that's what's happened. If you're getting Direct Debit recommendations close to the end of your contract, this will be based on the presumption that you stay with OVO, and roll onto the variable contract (as we don't know if you'll renew). More info on Direct Debit calculations here.

Lumo Energy are a subsidiary of OVO Energy, and they provide an app-only online service. As such, we have to display all tariffs we offer as a business on this section of your bill. If you'd like to move the the Lumo service, you may be able to do this depending on what meter type you currently have. You can find out more if you give us a ring (0330 303 5063), drop us an email (hello@ovoenergy.com) or send us a message on Facebook with your account number, full name and DoB.

Hope this helps :)


Thank you Nancy

As I understand your reply, it would be silly of me to pay more at this stage - I should wait until the end of my existing contract and see what you offer me as a replacement which I can judge against alternatives.

As regards the type of meters I have, clearly they are the ones OVO installed at the start of this contract in September 2017 although I think I saw that the Lumo contract is not available if you already have smart meters - which does seem a trifle silly if you are the same company. Surely Lomo would use the same smart meters as OVO?
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As regards the type of meters I have, clearly they are the ones OVO installed at the start of this contract in September 2017 although I think I saw that the Lumo contract is not available if you already have smart meters - which does seem a trifle silly if you are the same company. Surely Lomo would use the same smart meters as OVO?

They do use the same smart meters as us, @JohnD5314, but they're not taking on customers who have smart meters installed.

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