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I've just changed my tariff - where has my credit balance gone?

  • 26 September 2018
  • 2 replies
  • 249 views

I am not a new customer ! On 30th August I switched from Simpler Energy to 2yr. Fixed Energy.
Over the summer months I built up credit which has not been transferred. Where has it gone?
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Best answer by Ed_OVO 18 April 2019, 13:57

Hi John,

I hope this one has been sorted now.

If this is still ongoing, I'd advise contacting us via email at hello@ovoenergy.com with your full name, DoB, account number or full address and postcode. We can then look into your account and sort this out.

Cheers,
Ed
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2 replies

Userlevel 6
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Hi John,

That's an odd one. Just to double check a couple of things:
- Was this a renewal (rather than a change of home)?
- Have you checked your statement history to see if one's been deducted recently?
- How much credit is left - or has it gone down to £0?

I'll be able to help further with this information.

Nancy
Userlevel 2
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Hi John,

I hope this one has been sorted now.

If this is still ongoing, I'd advise contacting us via email at hello@ovoenergy.com with your full name, DoB, account number or full address and postcode. We can then look into your account and sort this out.

Cheers,
Ed

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