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How do I change my tariff?

  • 29 September 2019
  • 4 replies
  • 105 views

I renewed my Better Energy 1yr Fix a week or 2 ago and have discovered the price has now decreased! I want to change tariffs (I think?) but there is no option in My Ovo. How do I do it? Over the phone?
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Best answer by lynsgarden 3 October 2019, 09:58

I emailed OVO about this and they got back to me by phone next day. They have cancelled my previous contract and raised a new one at the cheaper rate, all very efficient apparently. Not sure if I will be charged for this, I didn't ask and wasn't told! Will still save on the deal though.
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4 replies

I emailed OVO about this and they got back to me by phone next day. They have cancelled my previous contract and raised a new one at the cheaper rate, all very efficient apparently. Not sure if I will be charged for this, I didn't ask and wasn't told! Will still save on the deal though.
Userlevel 5
Glad to hear that's sorted, @lynsgarden, you won't be charged for this! 🙂
thanks all for your responses. i was having similar questions and your answers were helpful to me.
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Ahh that's what we like to hear, @Nona, the forum working as it should!

😁

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