I have been with OVO for many years. I have recently completed an application to switch from the variable tariff, that I defaulted to whilst deciding whether to switch to a different energy company, to a green energy tariff. When I check the app to see the progress of my switch it tells me there is an error and I cannot access any of my details of my account. The error message tells me that I have been sent an email to explain. The only emails I have been sent tell me that I need to amend my direct debit debit for the variable tariff and when I try and follow the link it does not work.
Please resolve this issue
Best answer by Eva_OVO
That's strange, @Amanda Clark
, send the team a message on Facebook
so they can look into this for you. You'll need to confirm your name, DoB and account number.