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Can I opt out of the free Green Energy add-on?

  • 21 August 2019
  • 2 replies
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The Green Energy add-on is free for 6 months, then you have to remove it if you don't want to continue. How do I opt out from the beginning of my new plan? I know this type of 'free' upgrade is designed for customers to get charged an extra £5pm because they forget to remove it.
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Best answer by Nancy_OVO 22 August 2019, 11:33

Hi @MacOvo - that's certainly not our intention but if you'd like to remove the offer, you can do this by logging into your online account here.
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Ok. Thanks. It should be mentioned on the renew sign-up that the Green Energy option is an optional extra and that the 6 months free means that you an opt out of the £5 extra after this period.
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Hi @MacOvo - that's certainly not our intention but if you'd like to remove the offer, you can do this by logging into your online account here.

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