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Can I opt out of the free Green Energy add-on?

  • 21 August 2019
  • 2 replies
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The Green Energy add-on is free for 6 months, then you have to remove it if you don't want to continue. How do I opt out from the beginning of my new plan? I know this type of 'free' upgrade is designed for customers to get charged an extra £5pm because they forget to remove it.
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Best answer by Nancy_OVO 22 August 2019, 11:33

Hi @MacOvo - that's certainly not our intention but if you'd like to remove the offer, you can do this by logging into your online account here.
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Hi @MacOvo - that's certainly not our intention but if you'd like to remove the offer, you can do this by logging into your online account here.
Ok. Thanks. It should be mentioned on the renew sign-up that the Green Energy option is an optional extra and that the 6 months free means that you an opt out of the £5 extra after this period.

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