The suggestion is that we increase the DD by £35 a month from £65 to £100 when we only have small 1 bed flat (dual fuel), and the DD was actually set too high a few months ago so it suggested reducing it from £70 which I did.
There is no way we will use that amount, and we are always in credit and have a credit balanace, and submit meter readings every month. The recommended DD is ridiculously high.
I can't help feeling that this makes it (deliberately) impossible for us to meet the condtions to receive the online reward. Which will mean paying another £60 a year.
And now if I contact OVO, I will definitely lose the discount.
I am really unhappy with what is going on here. Is anyone else in the same boat?
Best answer by Tim_OVO
Not good to hear about your dissatisfaction
If you think the calculations for the Direct Debit amount are wrong, this will be a legitimate reason to reach out to the Customer Care team for help. So you wouldn't lose any discount.
First have a look at this link which explains the calculations, just so you're sure there's been an error: https://www.ovoenergy.com/help/direct-debit-review
If you're sure, reach out for some help on Facebook, Twitter or email: firstname.lastname@example.org.
There's another topic on this subject here