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Was referred LAST YEAR and never received Refer a Friend voucher - why?


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I’ve been chasing this up since last year and have been ignored every time I emailed.
I was referred back in August 2017. I even provided the email that referred me and the customer service never got back to me.

HELP!
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Best answer by Tim_OVO 21 February 2018, 13:06

Jessi247 wrote:

I was referred back in August 2017. I even provided the email that referred me and the customer service never got back to me.



Sorry about this delay @Jessi247

If everything goes to plan, that voucher should be sent out around your supply start date. More info here: https://www.ovoenergy.com/ovo-answers/topics/all-about-switching/refer-a-friend/do-you-have-a-refer-a-friend-scheme-and-how-does-it-work.html.

As it hasn't, it sounds like an issue. To get this checked, send a message to us via Facebook, Twitter or email: hello@ovoenergy.com.

Tim

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Userlevel 7
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Jessi247 wrote:

I was referred back in August 2017. I even provided the email that referred me and the customer service never got back to me.



Sorry about this delay @Jessi247

If everything goes to plan, that voucher should be sent out around your supply start date. More info here: https://www.ovoenergy.com/ovo-answers/topics/all-about-switching/refer-a-friend/do-you-have-a-refer-a-friend-scheme-and-how-does-it-work.html.

As it hasn't, it sounds like an issue. To get this checked, send a message to us via Facebook, Twitter or email: hello@ovoenergy.com.

Tim
@Jessi247 hi, I had exactly the same problem. I was referred by a friend. We never recieved our voucher. I then referee my mum and only got the voucher (email link for amazon) after a lot of emailing OVO and phone calls. It took a long time and I was about to give up. The system should be made easier and more automatic.
Userlevel 1
I managed to get it sorted after all through Facebook messaging them. It was done romptly! :)
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