Refer a Friend reward - tell me more


Userlevel 7

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***UPDATE 22/01/2020: Refer A Friend latest offer here***

Been referred by an OVO customer, or managed to get a friend to sign up via the Refer a Friend scheme? Happy with the gift cards on offer? We want to know what you think of it! Share your experience of our Refer a Friend scheme in the comments section, and if you would like to know more, check out this page. Rumour has it there’s an OVO customer whose friends have earnt them over £1000 in gift cards - what would you buy with that?

 


60 replies

Userlevel 6

It sounds like this is down to a known issue, @EKerry77!

 

As long as your partner's daughter signs up through our website or over the phone (0330 303 5063 Monday-Friday 8am-6pm) with our team we’ll still be able to put the referral through. You’ll need to get in touch with the team via Facebook or Twitter as soon as she has come on supply with us, in your email you’ll need to confirm her name and email address and the agent can push the voucher through manually!

Hi there.

I’m trying to get my partners daughter onto Ovo using the link provided by the Refer A Friend page after I’ve logged in, but no matter what method I use, it keeps saying that the email address isn’t recognized. This is even when I use the link provided within the correct section after logging into my account.

 

Kind Regards
Liz Kerry.

Userlevel 4
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Thank you Eva!

Regards,

Andras

Userlevel 6

Our Refer a Friend scheme can’t be used if your friend signs up through uSwitich, @Andras, this is because uSwitch usually offer their own incentive to switch through them.

 

Userlevel 4
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Hi, Can you tell me please if this is available if someone use Uswitch comparison site and want to switch with them? If yes how can it be applied?

Userlevel 6
Hi @geoffss - £50 refer a friend vouchers should still be available. It doesn't matter if it's just an electricity account or dual fuel.

Hope this helps!
and is it dual fuel only? Or single fuel too - daughter wants to move but Elec. only.

I appear to have 3 replies to last but no idea how to access them.

Oh and I rang OVO: £50 each deal still there providing you go through OVO and not comparison sites. Those of us on the new platform have to ring to register the referral and pass on the referee's email. Apparently it's cumbersome but 1. works, and 2. there's no alternative (I believe).
Does the refer a friend scheme still exist? https://www.ovoenergy.com/refer

I filled in the form and got an email to pass on. But its (if clicked) link says the (£50) offer no longer exists.

And my new dashboard has no "Refer" capability I can find ...

Confused ... as ever.
Userlevel 6
The tenants are free to choose who they'd like to be on supply with, @pvpension66. Customers on supply with OVO wouldn't be able to refer a friend to Boost or Spark or vice versa.
Hi @pvpension66,

Though OVO have acquired Spark, they'll continue to operate as a separate business. Customers on supply with Spark wouldn't be eligible for the OVO Refer a Friend scheme.

Thanks


Even those who are presently not a customer of Spark or Ovo, and have never had a utility bill in their own name before? How is that fair compared to someone who buys their first house and therefor do not have to deal with Spark?
Userlevel 6
Hi @pvpension66,

Though OVO have acquired Spark, they'll continue to operate as a separate business. Customers on supply with Spark wouldn't be eligible for the OVO Refer a Friend scheme.

Thanks
A family member is moving into their first tenancy soon, and the contract states that gas and electric are supplied through Spark, which my research indicates is now part of OVO. Now they can change suppliers, through Spark, if they so wish. My question is, even though Spark is an OVO company the family member is not a customer of OVO, therefore they should be eligible for the refer a friend scheme. Please can some confirm that is the case. Thanks.
Userlevel 6
Last year I recommended a friend to OVO to benefit from the £30 reward off my bills. He is still waiting to hear from you as he is keen to join OVO but wants me to benefit from the introduction. Can you advise?

This isn't how our Refer A Friend scheme works, @Monika. We offer a £25 voucher for you and your friend who comes on supply with us. Take a read through this topic for more info.
Last year I recommended a friend to OVO to benefit from the £30 reward off my bills. He is still waiting to hear from you as he is keen to join OVO but wants me to benefit from the introduction. Can you advise?
Userlevel 6
@SGabriel - I've moved your post over here, more info on this above!
Userlevel 6
Hi @camassey and @IanB022 - this is a known issue on some accounts unfortunately, and it has been raised to MentionMe. However, if your friend signs up anyway, we can issue you both with vouchers retroactively once the switch has been completed. As long as you can get in touch and provide their full name and email address, it won't matter that it didn't go through the referral link on your MyOVO account.

Hope this helps
I was referred by a friend who is an existing customer but I forgot to enter their details in the application. Can you update my application please to reflect so we can recycle the refer a friend offer?
@Eva_OVO @Tim_OVO folks? Any updates?
I'm getting the same problem, the referral link says:

"This offer is no longer available
Unfortunately the email address entered is not an OVO Energy registered email address.
Please check the address with your friend and try again."

Even though the email address is correct. And yes, I do have a smart meter and i do have the new customer portal.
@Eva_OVO @Tim_OVO To be clear - I'm not angry, I'm just frustrated. I know none of this is your fault, but I'm afraid this has caught me on a bad day. I don't mean to come across as snide.

However, I'm also wanting to be as thorough as possible to get this working, because it should work.
@Eva_OVO @Tim_OVO I think there's some confusion there. I've stepped through both of these flows, and they both end the same way (poorly).

I just tried the "register for mention-me" process that Eva suggested - it ended in the same fail. Screen recording here: https://cl.ly/78bf589ac84a.

As for the "normal" workflow from my account dashboard - screen recording here: https://cl.ly/74d2c20696cf :
  1. Log into Ovo
  2. Navigate to the "refer-a-friend" screen (I do note that there's a Mention-Me logo on that page, but nothing suggests I need to create a Mention-Me account)
  3. Copy the link that Ovo has generated and provided me with.
  4. Link fails.
  5. The failure screen explicitly states "Unfortunately the email address entered is not an OVO Energy registered email address.", which we now know to be false.
At worst, something to do with Ovo's technical integration with Mention-Me is broken, which is okay - it just needs to be acknowledge & fixed.

At best, the customer experience here is confusing - there is no indication anywhere that I need to create an account with Mention-Me. If I do have to do that, then it's still a really messy customer experience, and feels like it's explicitly designed to prevent customers from being awarded vouchers.

As a customer who has been wanting to refer Ovo to friends, I've gotta say that the fact that it's been made so hard to do so is making me less-&-less inclined.

Please tell me what I'm missing in either of these two processes, so that I can get it working.
Userlevel 6
Tim Is actually referring to your My OVO account, @camassey, but I think you're referring to your Mention-Me dashboard.

Have you registered to Mention-Me? You can do this here. As soon as you've done this you'll generate a link to send to your friends and family.

Let us know how you get on!
@Tim_OVO different to what or when? My dashboard (if that's what you mean by "account") doesn't seem to have significantly changed in the last year-&-a-bit, but I am on a smart meter.

I can be more specific if you have examples of what I should look for but, if it is the smart meter "experience", then what's my work-around?
Userlevel 7
I've seen another example of this, @camassey - can you tell me if your MyOVO account looks different? I think this might be caused by an upgrade to the new smart meter experience, making the Refer a Friend system think the account is closed....
That error message would suggest that the email address that's been used is no longer with OVO @closch.

If your friend is still an OVO customer, I'd encourage her to send the team a message on Facebook or Twitter so they can look into this further and check what email address is registered on the account.

Lucy


Hi @Lucy_OVO - I've just tried using the link in a clean browser (As did a friend), and I got exactly the same error.

I'm an existing customer, and the email address in my profile is correct. The link has no email address info included in it, so it's unclear which email address is being referred to. Unless there's a hidden email address field somewhere that we're not seeing, I think there's an issue with the "Mention Me" system?

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