There's a certain amount of understandable negative energy being bandied over Self Service Rewards under the new terms and conditions, where self service customers now receive quarterly £7.50 single fuel / £15 dual fuel credit, instead of £2.50 / £5 a month credit.
As of 1st October, receipt of this credit only occurs if:
o we have NOT phoned them with trivial questions
o we have NOT emailed them with trivial questions
o we are in credit based on the direct debits Ovo demands
o paid our bills on time
o supplied meter readings (unless on Smart Meters)
We are expected to conduct our business with them in isolation and ... "self service" our accounts entirely.
The arbitrary nature of when contact with Ovo is or isn't allowed is a bit of a problem.
I'm wondering if the community can come up with a better way of handling this reward, avoiding agro for customers and Ovo down the road?
Further info here: https://www.ovoenergy.com/help/self-service-reward