I have been receiving an interest reward of 5% for some time on my balance. This month, it has calculated my reward at what seems to be an equivalent annual rate of 0.5%. Has anyone else experienced this?
If I email to query it, presumably I will lose my 7.5% self-service reward for this quarter, so looks like I am stuck with it!
Best answer by Bradley_OVO
If you’ve found any discrepancy with your interest reward, we should be able to sort this out relatively quickly for you (knocks on wood).
Give the OVO team an email at firstname.lastname@example.org and they can investigate this for you.
Don’t worry, with the current COVID-19 predicament, you will not be penalised for reaching out to us this way.
Let us know how you get on with this,