I am an ALL ONLINE customer with a dual fuel fixed tariff and in order to receive the new quarterly Self Service Reward I have to comply with "just three simple things".
Given the fact that you have changed the criteria for receipt of this reward before informing me, how can I get some feedback on item 2 - Pay your Direct Debit on time and at least the recommended amount (or more) each month - seeing that if I contact you I will loose my quarterly payment!!!
Best answer by Tim_OVO
First off, this page outlines all the info on the Self Service Reward: https://www.ovoenergy.com/help/self-service-reward
But if your query isn't answered, you can contact us for advice!
That goes with anything else: if you're not able to find the answer on the forum, OVO Help or you can't do the action yourself on MyOVO or the app, you can contact our Customer Care team without losing this reward.
If you're not happy with the changes in your T&Cs, you'll have 30 days from the date you received the email, to switch supplier without any exit fees.