OVO have changed the policy for discounts and rewards, such that if you contact them to ask a question by email of phone, they don't give you the discount or reward. That happened to me last month, because I emailed them to tell them that I had made a mistake when entering my meter reading, and because of THEIR system, I couldn't correct it until the following day.
I don't want that to happen again because they won't accept my next months readings, which will be ZERO use for the month.
I'm Going away for 5 weeks. My reading will be the same as the previous month. This will probably be rejected, and the only way I seem to be able to prevent that, is to email or telephone them in advance.
However, as desribed above, and on the OVO website here https://www.ovoenergy.com/help/self-service-reward, unless you meet their UNFAIR requirements, you are charged for contacting them.
So OVO. Can you please tell me how I can inform you in advance that I am going on holiday for 5 weeks, and that I will have ZERO usage readings, AND still get my self service reward?
Best answer by Nancy_OVO
If you want to make sure you're billed for exactly what you've used, we really would recommend getting a smart meter fitted, as this will send us a reading when we need one so you don't have to.
Even if you are away for 5 weeks, it's unlikely your usage will be zero for 5 weeks. If you've got electrical appliances plugged in all the time (like a fridge/freezer), there'll be some minimal use. You online account will likely throw up a warning when you put in lower readings than expected, and ask you to check them. All you need to do is click 'resubmit' and the website will accept them.
It's worth mentioning that if you're unable to find the help you need on our website or here on the Forum, you're more than welcome to get in touch with the team without losing your Self Service Reward.
Hope this helps!