Best answer by Emma_OVO
Thanks for your post, @Anne and for you reply, @Mattj3135
Just to let you know, I've edited your question and added a few tags so it's easy for other users to find the answer.
Whilst we'd love for you to stay with us, I'll give you some information on switching away. Even if you're in a fixed plan, you're allowed to switch to a new supplier within 49 days of your contract end date without being charged exit fees. This rule goes for all energy suppliers as it was enforced by Ofgem. You can find this on their website here (section 1, bullet point 3) - https://www.ofgem.gov.uk/press-releases/tougher-rules-fixed-term-energy-deals-come-force-ofgem%E2%80%99s-retail-market-reforms-begin-bite.
If there's anything we can do to keep you, just let us know!
Hope this helps,