When I first opened an account with Ovo, the previous supplier of the property we'd moved into provided incorrect readings - these were so wildly out that the data estimated we'd use 1145% more electricity than other similar properties.
Ovo sorted the problem, confirmed my readings, but told me that it would take a long time for my estimated usage data to correct itself because they couldn't erase that data. Therefore for the past 2 years my suggested direct debit has been far higher than it needs to be, and Ovo have repeatedly confirmed with me that I do not need to raise it.
The predicted usage is gradually coming down but the recommended DD is still higher than it needs to be - I am in credit 365 days / year despite not paying what they recommend.
Am I going to lose my online discount under the new T&Cs which require you to pay at least the recommended amount each month?
Best answer by Darran_OVO
As you have a unique situation, this would be logged on your account so if for any reason you needed to get in touch due to your Direct Debit amount being incorrect due to the issue you mentioned, then the agent would be able to see this on your account and you would not lose your reward as this is not something you can fix yourself online.