V2G installed Friday. Woke up this morning and saw an error on V2G app that said ‘Restore internet connection to continue charging” Went outside and saw box had no power. Opened meter cabinet and noticed RCD for the V2G had tripped so reset. Small ‘pop’ and now no house power, even meter display is off!
7am so no one answering calls at OVO, what do i do now?
Ok 8am, called OVO and they have no contact numbers for Kaluza! Why?? So I have been given a number for ChargedEV and asked to call them first!!
So call ChargedEV, they say I ned to call the dedicated V2G number, 0330 303 5063, and when I do I’m back to the OVO IVR again.
Not very happy
Best answer by DarrenG
Credit to the installer who dropped everything and came over to see what the issue was. Transpires the 100A mains fuse has blown AND the MCB on the V2G circuit has melted!
Now to see why this has happened, looking at the Kaluza app my car only received 2.4kWh of charge so the V2G must have gone offline early hours and it was my resetting the MCB that presumably blew the mains fuse and let out the magic smoke in the MCB!
DNO now on route to resolve the mains fuse issue. Can’t fault the installers but the system for getting help seems very poor, had this happened in the evening I would have had to wait until 9am before I could call Kaluza!