We used to have Polar plus but cancelled. Still have the card and account
POLAR plus and OVO use different email addresses.
Signed up for EV Everywhere but the two accounts did not get linked.
Received a""Something went wrong.."no reply email from OVO.
Followed the instructions and manually added our OVO account number to the POLAR PLUS account
Sometime later had to contact Chargemaster over a non-working point. They tell me that the POLAR card is not configured correctly.
Check the POLAR account and it has our details correct including the OVO account number. But there is a question mark under the field for the OVO account number with the explanation " Awaiting confirmation from OVO Energy"
The link in the email from OVO to the EV forum to ask for help doesn't work it just bring up a page not found landing page https://forum.ovoenergy.com/ovo-ev-forum-36
Hopefully this is the right place to ask for help.