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Why is my IHD not working?


Hi

Since having my new meters fitted the IHD loses its connection, sometime for a month, i think it's faulty, does anyone else have this problem ?
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Best answer by Emma_OVO 14 February 2018, 11:42

Hmm - we might need to check the communication strength of your smart meters, @Nat995

Send us a PM on Facebook with your full name, DoB and account number so we can look into this for you - https://www.facebook.com/ovoenergy.

Thanks,
Emma

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3 replies

Userlevel 6
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Nat995 wrote:

Hi

Since having my new meters fitted the IHD loses its connection, sometime for a month, i think it's faulty, does anyone else have this problem ?



Hey Nat995,

Have you tried to move the IHD closer to your electricity meter? It may keep cutting out due to connectivity issues.

Lucy
Hi,

I have tried this and it has no effect at all

Thanks
Userlevel 5
Badge +2
Hmm - we might need to check the communication strength of your smart meters, @Nat995

Send us a PM on Facebook with your full name, DoB and account number so we can look into this for you - https://www.facebook.com/ovoenergy.

Thanks,
Emma

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