My Smart meter stopped communicating with OVO in July 2019 and since then I have been in “negotiation” with them to try and get it fixed while putting a manual reading into their website each month.
Well this morning I logged in to put my reading in and it would seem that my meter has come back to life!! There are 3 “smart reads” listed.
I was told originally that I would need to have the meter unit changed as I had been fitted with an older model. Have OVO changed something in the network ?
Best answer by Transparent
Updated on 10/04/20: you’re able to see if the smart meter is communicating with OVO by checking the WAN light on the meter face. If it’s flashing this indicates signal. More info on this topic.
There certainly are changes occurring at OVO in the way that Smart Meter Reads are obtained. Since February a new Billing System has been brought online and those with Smart Meters are being migrated across to it. It is the Billing System software which initiates the SMETS Read command which gets sent to our meters shortly after midnight.
I was one of the customers who also experienced failures with SMETS2 meters during 2019. Mine weren’t sending readings in July 2019, even after a new set was installed. You can read more about this over on the Topic about SMETS2 Installations.
OVO’s main HQ in Bristol is now operating with minimal on-site staff. That means the SMETS Engineering Team can’t access to the Meter Lab on the top floor where they would normally explore such anomalies.
So I think it more likely that your meter reads have started by fortuitous coincidence rather than by intention.
Nevertheless I’m just going to tag