Report from the heart of OVO!

Userlevel 5
  • Carbon Catcher***
  • 99 replies
I'm still excited about my recent trip to the OVO offices in Bristol.

I was invited to come and see the work being done down in Bristol and due to my input on the forum.

So, where to begin?

Firstly, the atmosphere is great. Many places say it's all about the customer and customer service but many rarely mean it. It's used as a simple gimmick to try and win customers over. With OVO though I could tell the real passion was there when they spoke about their work in delivering a great customer service. They are the first to admit they don't always get it right but they always try to learn from it and prevent it happening again. You get the feeling that the really do want to be the best at being being the best!

It doesn't feel money motivated either. It feels genuine, honest and above all refreshing!

No one knew who I was as I walked around and not everyone knew I was there but everyone was happy and smiling while getting on with their work! I don't know if it's something in the water but it's infectious.

Their office is how any office of a business that wants the happiest, most customer driven, customer centric and thoughtful people working for it should be. Its open, airy and simple.....with a 'few flourishes' of eccentricity for good measure. They have grass, yes grass for office floors! I didn't see the mower or a goat wandering free and Darran ensured me it's Astroturf πŸ˜‰

You should not read this thinking it's a waste of money. It's far from it. This office has helped to shape OVO as much as OVO has shaped it.

There will be those reading this who will be sceptical about my comments. They'll be convinced I'm a plant, or I've been paid etc. I can promise you my only motivation for writing this is the fact I've seen so many businesses and offices that have left me mentally drained after an hour or less. OVO is different. Let me explain, I arrived at the OVO offices after a 5am start and a three hour train journey. I then had around four hours of tours and meetings and a three hour return journey ahead of me. I somehow left the OVO offices with more energy and feeling completely motivated. I could have ran home!

So why do I stay with OVO given the huge selection available in the market and the ease with which you can now switch.

Simple, they have shown their honesty, obsession with getting it right, their desire to be good people, their love of our precious planet and their desire to help others help themselves. I want to be part of that. I want to be OVO.

They are more than an energy company, they are a movement, an awakening of what's possible, a positive force for good.

I hope and pray they remain true to themselves as they continue to grow as they have previously and that they continue to drive positive change in the energy market.

Finally, a big thanks to @Lucy_OVO @Darran_OVO @Emily_OVO and all those who's names now allude me πŸ™ˆ, so sorry. Oh also @Tim_OVO even though we didn't meet I know your spirit was around, or may of been your cologne πŸ˜‰

Really well done guys. 🆒

16 replies

Lovely reading this, @Aadil

We all enjoyed meeting you - hopefully you'll visit again soon!
Userlevel 5
Emma I'm sorry for forgetting your name πŸ™ˆ.
Emma I'm sorry for forgetting your name πŸ™ˆ.

No hard feelings, @Aadil 😉
What a write up @Aadil !

I loved reading this - I'm so glad you enjoyed your visit!

...and it's great to now be able to put a face to the name 😃
Userlevel 5
@Emily_OVO great day out really.

Good news is we've had a massive power cut so feet up and enjoying the peace lol
Userlevel 7
What a great write up @Aadil, so glad you enjoyed it and the journey was worth it!

Really glad that our values as a business came across in the people that you met and also the environment and culture we have here. :)

For someone that said they haven't had any issues at all since being with OVO so don't always have answers or feel you can help, this is exactly why you are an asset to OVO and to the forum. Being able to give that balanced view to support customers that are perhaps having difficulties is sometimes all it needs to help turn something or someone around.

Enjoy the powercut (may it last for a while, hehe!!) and look forward to continuing to work with you through the forum!

Userlevel 5
@Darran_OVO I'll ensure I'm posting more often then :D

Power has now resumed!.... Lunch time 😛
Userlevel 7
Ha, great stuff, look forward to it!

Perfect timing, enjoy your lunch!

Userlevel 7
What a pleasure that was to read, @Aadil - it sounds like a good day was had all round on Friday!

I'm so glad to hear how the OVO office atmosphere was visible to someone seeing it for the first time. Of course it's all about ensuring we're well placed to give the best customer service possible - happy advisers give the best advice right?

Sorry I wasn't around to meet you and chat about all things OVO/Forum, but I'm glad my cheap cologne was there to represent me ;)

Speak soon!

Userlevel 3
Hey @Aadil was so good to meet you there, I totally agree with everything you've said, I've been raving about the day to anyone who will listen it was so good! And @Darran_OVO I joined the forum!! *takes a bow*
Userlevel 7
Yay @BrizzleLass great to see you joining up and getting involved!

So glad you enjoyed Friday! We thoroughly enjoyed it too! Hopefully you will find lots of great conversations on here to comment on or give your views on. If not, why not create your own topic and ask our other users to get involved!

Great to have you on board.

Userlevel 7
Oh and @Polly and @Fred Rick are here too!!

We hope you all enjoy being even more part of our OVO family now!

Look forward to seeing you guys sharing your experiences with other users.

Userlevel 5
OVO family. That's the key. It's hard to walk out on your family lol.
Userlevel 6
Im just so gutted i didnt make it in 😞 sounds like you had a wonderful time @Aadil im looking forward to visitong the ovo family soon!
Userlevel 5
So lush to read this, @Aadil. It's my first day back in the office after my holiday and this has already brightened up my morning! Was lovely to meet you too. 🙂
Userlevel 5
@Lucy_OVO hope your holiday was amazing!

I'm impressed you're in the office so early. Late start after a week off πŸ˜‰