I was invited to come and see the work being done down in Bristol and due to my input on the forum.
So, where to begin?
Firstly, the atmosphere is great. Many places say it's all about the customer and customer service but many rarely mean it. It's used as a simple gimmick to try and win customers over. With OVO though I could tell the real passion was there when they spoke about their work in delivering a great customer service. They are the first to admit they don't always get it right but they always try to learn from it and prevent it happening again. You get the feeling that the really do want to be the best at being being the best!
It doesn't feel money motivated either. It feels genuine, honest and above all refreshing!
No one knew who I was as I walked around and not everyone knew I was there but everyone was happy and smiling while getting on with their work! I don't know if it's something in the water but it's infectious.
Their office is how any office of a business that wants the happiest, most customer driven, customer centric and thoughtful people working for it should be. Its open, airy and simple.....with a 'few flourishes' of eccentricity for good measure. They have grass, yes grass for office floors! I didn't see the mower or a goat wandering free and Darran ensured me it's Astroturf
You should not read this thinking it's a waste of money. It's far from it. This office has helped to shape OVO as much as OVO has shaped it.
There will be those reading this who will be sceptical about my comments. They'll be convinced I'm a plant, or I've been paid etc. I can promise you my only motivation for writing this is the fact I've seen so many businesses and offices that have left me mentally drained after an hour or less. OVO is different. Let me explain, I arrived at the OVO offices after a 5am start and a three hour train journey. I then had around four hours of tours and meetings and a three hour return journey ahead of me. I somehow left the OVO offices with more energy and feeling completely motivated. I could have ran home!
So why do I stay with OVO given the huge selection available in the market and the ease with which you can now switch.
Simple, they have shown their honesty, obsession with getting it right, their desire to be good people, their love of our precious planet and their desire to help others help themselves. I want to be part of that. I want to be OVO.
They are more than an energy company, they are a movement, an awakening of what's possible, a positive force for good.
I hope and pray they remain true to themselves as they continue to grow as they have previously and that they continue to drive positive change in the energy market.
Finally, a big thanks to
Really well done guys.