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How will the possible buy out by OVO of the SSE retail arm will affect how they operate?

  • 11 August 2019
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I liked OVO because it wasn't one of the big boys. I wonder how the possible buy out by OVO of the SSE retail arm will affect how they operate?

Have OVO got the resources and capability to become the 2nd biggest energy supplier in the UK?

The Bristol staff must surely be thinking that there might be a relocation on the cards somewhere.

Have OVO got too greedy?
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Best answer by Eva_OVO 10 December 2019, 15:32

OVO’s proposed acquisition of SSE has now been approved by the regulators, we’d like to reassure you that nothing is changing for you. We’re still committed to delivering excellent service and we’ll be in touch if there’s anything you need to know. Find out more here

 

Take a look at this topic too.

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I agree, I was with Southern Electric before I moved to OVO in 2013 and I moved because I was fed up with “big company mentality”- they would hike prices and they did not seem to care if they lost a few customers . I think smaller companies are more aware of and responsive to their customers and offer better value and better service which I don't think these big companies can do.

OVO has been expanding for some time and I think customer service has suffered as a result, I think if this goes ahead it will be very hard to distinguish OVO from any of the other big energy companies. All the while newer, smaller, companies like Octopus are doing what OVO did a few years ago, offering something fresh and new, with good levels of customer service.

I think this is another reason to consider a change when my fixed deal ends in the autumn.
I agree; I'm moving off to Octopus post haste; OVO didn't bother telling me that my renewed contract due to start mid-September would no longer include the SSR of £60.00 yearly which has worked fine until now. I only found out by chance. Fortunately, I'm just still the cool-off period, so I'm cancelling my renewal which I posted on about 1st. August.
I have little faith in a takeover of SSE, and agree that the Bristol staff must be wondering what next?
I've been with OVO since the outset, but now it's time to get out.
I agree. I will be moving too.
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OVO’s proposed acquisition of SSE has now been approved by the regulators, we’d like to reassure you that nothing is changing for you. We’re still committed to delivering excellent service and we’ll be in touch if there’s anything you need to know. Find out more here

 

Take a look at this topic too.

A typical reply - a non reply, almost as good as some of the political party comments being made at the moment- Trust is, it will all be okay. I’m definitely moving when my fixed term comes to an end.

Understand SSE will be operating as a separate brand even after close, how will this change going forward?

 

Will all the SSE customers be migrated onto OVO’s platform / technology / customer service? Or because SSE is bigger, OVO customers will be migrated to SSE?

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I’ve moved your post here, @kevinMAP, check out @Eva_OVO’s answer above! 

@Amy_OVO , I read this response (several times) prior to asking my question. I didn’t get any answers. Would you mind providing some more color on how the migration of the customers may look like?

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It’s a tough one to give much more info on @kevinMAP @steveg440 - technically SSE and OVO Energy are still competitors. So there won’t be any plans on migration of customers that I can reveal to you here. 

 

There’s an FAQ section at the bottom of this page Eva linked you to...

@Tim_OVO , thanks Tim. 

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