Booked a smart meter installation several months ago and an engineer turned up by appointment. After an initial survey he advised that smart meters could not be fitted in my house because the existing meters were not separated. He then advised that a kit was available to sort this problem but todate I’ve had no follow up.
can anyone advise?.
Best answer by Amy_OVO
Sorry to hear we've yet to be in touch, @Clive
There will be an engineer report attached to your account our team will need to access this prior to making a new booking.
Please give our team a call on: 0330 303 5063 Our opening hours are 8am-6pm Monday to Friday, they'll be able to look into this for you.
I hope this helps