Is there a reason statements are no longer being sent? I get the self-service award so can't contact OVO without the risk of losing that! Thank you.
Best answer by Julian_OVO
At the moment you can access meter readings by hovering over the bars in the usage graphs by going to https://smartpaym.ovoenergy.com/usage. I know this isn't the easiest method and we're working on adding them to the charges section at https://smartpaym.ovoenergy.com/charges.
Regarding statements specifically, we've been working hard to understand how statements are used by different customers and what the underlying needs of customers are. They are complex documents containing a lot of information that many customers often find difficult to understand and irrelevant to their needs.
We've started work on a new statement format that we will initially offer a PDF file download on a per calendar month basis to mirror how information is presented on the website and in the app. Once the first version is available we'll be looking for feedback from customers to help us to iterate and improve. I'll post in the forum when it's available.