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New OVO Smart Meter Experience - will we ever be getting a formal bill with this new system?



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Userlevel 1
Thanks for your reply Emily.

My online monthly breakdown for 8th to 31st October does not show any credits.

I can now see the Ovo Interest Reward for 1st to 7th November but the amount does not appear to be right.

Is the self service reward now being paid quarterly?

Hopefully my gas issue will be resolved soon but as a matter of interest if I rang you would it affect my self service reward?
Userlevel 2
@Abreaders

Thanks for your questions, I can add a bit more detail to @Tim_OVO's answers.

1) Will we ever be getting a formal bill with this new system?


There are instances where a formal bill will be sent, but as has been mentioned we've moved away from a monthly statement as standard. More information regarding billing and statements is now available in this post: https://forum.ovoenergy.com/new-ovo-smart-meter-experience-116/billing-and-statements-what-do-i-need-to-know-5148. It would be great to know what you think of the changes discussed in that topic.

2) Does anyone know how we now get a QR Code for direct comparison with other suppliers? This was always shown on a statement and is a quick way to get like for like comparison without having to do all the adding up yourself.


The QR Code component of a statement is something that we don't have any visibility of how useful it is to our customers so it's really interesting that you bring it up. How often do you use it and with which apps?

3) Does anyone know how we can get a view of the total KW hours used between two user selected dates (not calendar month) as is showing in the myOVO app now e.g. what is the total consumption for gas or electricity between 19th September and 18th October, without having to add up all the daily usage myself?


I'm afraid not at the moment. Usage data is an area of the new experience that we're rebuilding from scratch to deliver a better experience than the previous My OVO. What questions are you looking to answer by totalling up your usage between two user selected dates?

We've started off aligning our data and presentation to calendar months as it's our hypothesis that most customers can relate better to calendar months than the current arbitrary statement dates each month, but we're definitely looking towards the other end of the spectrum of complete flexibility for customers to interrogate their data in fine detail.

4) Has anyone found a way of getting a direct comparison of cost and usage between the same period (eg. September) for the current year and the previous year without having to get the spreadsheets out or go and fiddle with your IHD?


Again, this is a feature of our usage data that we're working on and hope to have something in place before the end of the year. Our initial plans are to allow comparison with the immediate previous time period, and the same period the previous year (for daily and half-hourly usage). We're also looking at aggregating the daily usage data into an annual view that shows the total energy used each month of the year.
Hey @TeeJay

Your credits will be shown on the online monthly breakdown produced at the end of each calendar month.

The interest and self service reward hasn't been added to this new billing system yet. But I've been advised that this will be added on one of the next updates. Although you can't see these rewards at the moment - they will be affecting your online balance.

This gas issue sounds like it might be unique to your account. I'd recommend calling us on 0330 303 5063 so we can take a closer look.
Userlevel 1
If there is to be no monthly statement where are the credits going to be itemised?

I see there is a link to 'payments and refunds' but what about the interest and self service rewards?

Is there any reason why I can see hourly usage for electric but not for gas?
Userlevel 7
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1) Will we ever be getting a formal bill with this new system?

2) Does anyone know how we now get a QR Code for direct comparison with other suppliers? This was always shown on a statement and is a quick way to get like for like comparison without having to do all the adding up yourself.

3) Does anyone know how we can get a view of the total KW hours used between two user selected dates (not calendar month) as is showing in the myOVO app now e.g. what is the total consumption for gas or electricity between 19th September and 18th October, without having to add up all the daily usage myself?

4) Has anyone found a way of getting a direct comparison of cost and usage between the same period (eg. September) for the current year and the previous year without having to get the spreadsheets out or go and fiddle with your IHD?


Lots of questions here, @Abreaders - I'll do my best to help and I'll wait for other users to chip in with their experience of this new platform:

At the moment there's no formal monthly statement. You get a running balance, updated from the smart meter every day, and a formal statement every 6 months. This might change to every month if that's what our customers want!

There's also no QR code or historic usage, as of yet. This new experience is in development, so we'll be adding new features all the time. You can add feedback for suggested improvements that goes straight to the developers - do this at the top of page!

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