I had a email to say I could get warm home discount this year but since heard nothing and trying to contact anyone is crazy. I’m on jsa and struggle to afford fuel and I’ve ongoing illnesses ( I was on esa and disability until thrown off all!!) My mum is pensioner but received hers so had questioned me about mine when she visited my cold house. I can afford about a hour of heating a day and I have a flat roof on my house which doesn’t help. It’s not apparently cold yet but I’ve been very cold and am worrying how I will fair when it’s colder?? Trying to find info on when I will get fuel payment assistance has a nightmare:/
Best answer by Nancy_OVO
It should be added within 6 weeks of receiving your confirmation email. We're working really hard at the moment to make sure our customers get their payments within this time frame.
Please be aware the Ofgem deadline for making payments is the end of March 2020 *edited 19/11/2019*, but we're aiming to make them sooner than this.
If you need any help covering your energy costs, it might be worth having a look at this section of the forum.
Hope this helps,