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When will I hear about my Warm Home Discount application?

  • 25 October 2018
  • 3 replies
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Hi apply for home warm discount it said 5 working days now more days it said on email when call up yesterday ask about home warming discount they don't have roughly idea how long going to be seem lots off people got there quick seem it is taking long give yes or no don't why other get there quick I'm still waiting
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Best answer by Lucy_OVO 26 October 2018, 15:43

Hey Bate,

I'd recommend checking your junk/spam folders as a lot of customers report that the email goes in there!

If you don't have any luck with this, head on over to the Boost Forum so the Pay as you go team can help further: https://forum.boostpower.co.uk/getting-extra-help-and-support-29/warm-home-discount-2018-application-window-now-open-573.

Lucy
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Userlevel 5
Badge +2
Hey Bate,

I'd recommend checking your junk/spam folders as a lot of customers report that the email goes in there!

If you don't have any luck with this, head on over to the Boost Forum so the Pay as you go team can help further: https://forum.boostpower.co.uk/getting-extra-help-and-support-29/warm-home-discount-2018-application-window-now-open-573.

Lucy
HI my first winter with ovo. I've applied for a warm home discount within the right time frame, and I received an email saying I was eligible for warm home discount. But haven't heard anything else yet and haven't received it. Would i have gotten it by now? Is anyone else waiting? Thanks.
Userlevel 7
Badge +2
You should've heard about your application within 5 days of submitting it @Jenna93 - drop us an email so we can check that the application was ever received: hello@ovoenergy.com.

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