UPDATE: applications are now closed. We'll post again on here when the 2019/2020 applications are open.
: if you receive the Guaranteed element of Pension Credit, you’ll be paid the discount from whoever was supplying your energy on the 8th July 2018. The Department of Work and Pensions (DWP) will send you a letter soon to confirm your eligibility. Call them if you haven’t heard from them by the end of November: 0800 917 1003.
: if you don’t receive the Guaranteed element of Pension Credit, you’ll need to apply for the Warm Home Discount
. Filling out the application form is the best way to know if you’re eligible. If you’re still unsure, reach out to the Citizens Advice
- they’re in the know when it comes to the UK’s benefits system! If you know you’re eligible but can’t get online to fill in the application, call us so we can complete it on your behalf: 0330 303 5063.
Once you’ve applied, you’ll get a confirmation email which lets you know we’ve got the application to check. You’ll then hear back from us within 5 working days to let you know if the application’s been approved. If you haven’t heard within 5 working days, then you can apply again (don’t worry if you need to apply more than once due to an error, it won’t affect your application).
For more information on eligibility and time frames, our Warm Home Discount page
Warm Home Discount page has you covered!