Three times now I’ve phoned OVO on their 03303035063 number. I’m now waiting in line. The previous calls I asked to be called back when my call gets to the front of the queue. It’s been nearly two hours. And I’m still waiting. I’m nearly out of electric nd can’t top up my electric key.
Best answer by Nancy_OVO
It sounds like you’re a Boost customer, their wait times can fluctuate every day. Apart from Monday's wait times rarely exceed 5 minutes. The wait time for a call back should be roughly the same as this as a call back holds your place in the queue.
Our wait times on a Monday can sometimes be a bit higher, as this is usually our busiest day of the week. I’m sorry if you didn’t get a call back in the end.
You’ll need to ensure you’re calling the Boost team directly on 0330 102 7517 Monday-Friday 8am-8pm and Saturday 9am-5pm. If you call the OVO team (0330 303 5063), you’ll be on the phone longer while they redirect your call.
You can also contact the Boost team via email firstname.lastname@example.org, Facebook and Twitter.