I have just moved to a house where OVO provides the energy to and I have a problem.
I need to ask OVO to update the records in national gas meter database.
My gas meter serial number (MSN) is not added to the database.
Only the current gas provider can update it.
How can I have it sorted out and how long would it take?
Best answer by Transparent
I suggest that you email the details to firstname.lastname@example.org
Provide them with:
a. Your full name and address
b. The date you moved in
c. The name of the previous occupant
and preferably the address they've moved to
d. The gas meter number
and the meter reading for the day you moved in
e. The electricity meter number (which can be used to verify the address)
They will almost certainly ask you for further details.
The account will need to be in your name. As it comes under the Consumer Rights Act, there is a mandatory 14-day "cooling off period" when neither OVO nor Xoserve will do anything. This quite normal.
OVO will also check that there is no outstanding debt on the previous occupier's account. For obvious reasons, neither they nor Xoserve are permitted to tell you anything about this process or how they arrive at the Final Bill for the previous occupant.
If you need any further clarification, feel free to post again here.