A relative passing away can be an extremely difficult time. If you need to take over someone’s OVO account, we’re here to help and we want to make this process as swift and hassle-free as possible.
You’ll need to get in touch with us by phone to make the necessary arrangements - the team are available on 0330 303 5063 between 8am and 6pm on weekdays.
We’ll need to take a few details from you, but we’ll do this as efficiently as possible and guide you through the next steps.
We may need to ask for a copy of the Grant of Representation (or Letter of Administration) if you need a refund sent to someone else’s bank account. Once you have this, it can be sent to firstname.lastname@example.org.
You can find more useful information on the process here: