my dad has recently died and we are trying sort his affairs out.
we have wrote to his electricity/gas supplier to inform them he has died.and sent them a meter reading.
my dad was on a prepaid meter for both gas and electric, my dad has never had any debt on these accounts and does not owe anything, we have been presented with a bill for £800
can anyone tell me how this is possible?
thanks in advance
Best answer by Nancy_OVO
I'm sorry to hear about your loss - our deepest condolences go out to you and your family.
This sounds like a bit of a tricky one. If your father had prepayment meters its highly unlikely he would get a bill. Just to check, was OVO the supplier (or it might be our partener company Boost, who supply prepayment properties - https://forum.boostpower.co.uk/)?
There's a chance there's an issue with the account. My best advice would be to contact the team, who can add you as an administrator on his account, and discuss it with you. You can reach them on 0330 303 5063 between 8am and 6pm on weekdays.
Do let us know if you've got any more questions.